iTunes stops episode abruptly only half episode downloaded

Discussion in 'New Member Introductions - Site Assistance' started by vp17, Oct 21, 2011.

  1. vp17

    vp17
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    I bought a tv program episode online and when I play it it plays half of it then there is a blank screen but the timer keeps running. I think I need to download the episode again but it doesn't allow me to as I have already downloaded it once. Cn anyone help? I've tried to play it on the computer and the iPad and it doesn't work on either.all other programmes work fine.
     
  2. Tim SPRACKLEN

    Tim SPRACKLEN
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    If it's a movie or TV program you've purchased from iTunes you can simply call the toll-free Apple Support number with the iTunes transaction reference number and they'll enable the download again, so you can then delete the original copy and start over.

    Tim
     
  3. vp17

    vp17
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    Apple support systems said I have to call iTunes support and I can't find a specific number for them. Apple support said they will email me the details and they still have not, been like one hour already.
     

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