iTunes problem - lost 3 films

Discussion in 'iPad Help' started by DM51, Mar 3, 2011.

  1. DM51

    DM51
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    iTunes problem - lost 3 films ** FIXED! **

    I bought 3 films yesterday using iTunes on my PC, leaving them to download overnight.

    This morning I connected my iPad to sync and pick up the movies, and immediately got a popup notice saying the new iTunes v10.(?) needed to be downloaded to the PC. I disconnected the iPad and enabled the download.

    When it was done, I checked the PC to see what was new with iTunes (not much, as far as I can see) but the new films were not there. They didn't appear with the sync, either.

    Do I now wait for the iTunes email invoice for the films and then file a claim, or what? Any advice would be appreciated.
     
    #1 DM51, Mar 3, 2011
    Last edited: Mar 4, 2011
  2. Tim SPRACKLEN

    Tim SPRACKLEN
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    The iPad has a cunning trick 'up it's sleeve'! You'd expect videos and music that you'd bought and downloaded in iTunes to be available in - well - iTunes! Sounds obvious to me!

    But the iPad decided to confuse and confound you. Videos and films are stored not in iTunes but in the iPad's native 'Videos' app and music in the iPad's native 'iPod' app. Have a look and see if they're there.

    If not and I've made a fool of myself (not difficult, I can assure you!) then get to me and I'll have another go.....

    Other more experienced Forum members may have more credible advice too....

    Tim
    Scotland
     
  3. DM51

    DM51
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    'fraid not... my "iPod" app just has music in it. I have a separate standard app called "Videos" where movies are stored. Movies I bought before went there automatically, and they show up on iTunes on the PC as well.
     
  4. col.bris

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    It sounds like the down load was not complete. Go to your account in iTunes on your pc or mac. Log in to your account look for recent purchases and your movies. Copy all details of respective purchases including invoice numbers etc and name of movies date and anything else.
    Go to this link. Apple - Support - iTunes Store - Contact Us
    Complete form giving all information. Request to re down load movies that were purchased.. And submit. Usually it takes around 48 hours for a response. Which will allow you to re-down load movies purchased. I usually state download was interrupted

    You can email iTunes support direct. But this is easier.
    Hope this helps
     
    #4 col.bris, Mar 3, 2011
    Last edited: Mar 3, 2011
  5. DM51

    DM51
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    Thank you very much indeed for your help - I'll try this tonight.
     
  6. twerppoet

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    I'm probably being obvious, but have you tried going to the Store menu and Checking for Available Downloads?

    If the downloads were incomplete, as col.bris suggested, there is a good chance you can re-start them this way.

    Try it before contacting Apple Support anyway.
     
  7. DM51

    DM51
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    Update: Thanks to your combined help, I found the movies. The download had not completed, and there was a notification in "Store" >> "View My Account" showing it was waiting. The download resumed when prompted, and the movies are now on the iPad! :)

    Many thanks again for the useful advice!

    BTW - in case anyone is interested, the movies concerned are:
    ~ Some Like it Hot
    ~ A Night at the Opera
    ~ Road to Morocco

    3 of my all-time favorites!
     
  8. DM51

    DM51
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    Problem solved!

    BTW, I tried to edit the thread title to show the problem has been fixed (usual method is to edit the title of post #1 in Advanced mode) but the title has not changed...
     

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