iTunes has deleted my apps!?!?

Discussion in 'iPad Help' started by Quady95, Jul 27, 2011.

  1. Quady95
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    Quady95 iPF Novice

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    I was transferring some music from iTunes to my iPad but did not want to waste time transferring my new apps so I told iTunes not to sync apps. When syncing it asked me if I wanted to transfer my apps I said no. After syncing I found that most of my apps were deleted.

    Why do apple insist on syncing everything and why did iTunes decide to delete my apps?!?

    I had a lot of documents saved on numbers which I had spent a long time on, they are now lost.

    (this is my main question)
    Is there any way possible of getting these documents back?
    I would be so so soooo grateful.
  2. Bluray
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    Bluray iPad Fan

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    Have you tried doing a restore from your last backup?
  3. GlenL
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    GlenL iPad Fan

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    Check out http://support.apple.com/kb/HT4089

    It says that an iTunes backup will save all your iWork for iOS files, so all you need to do is perform an iPad restore as BluRay suggested.

    And for God's sakes, never uncheck the box next to Sync Apps in iTunes unless you want stuff deleted.
  4. Quady95
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    Quady95 iPF Novice

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    .

    I have now tried the restore thing on iTunes which you kindly suggested but unfortunately now I'm in an even worse position.

    Firstly after restoring my iPad I ended up with the same apps as before without the old deleted ones returning (obviously restored itself to where it was just after the original problem)

    But now, I have to pay for the apps which I had before again (before restoring I could just install them without paying). This leads me to my next question:

    Can I get these apps back for free without calling apple?
  5. Quady95
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    Quady95 iPF Novice

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    And another reason why I tried to not sync my apps was because my computer is currently very slow and I wondered if it was partly because of the amount of apps which were saved on iTunes.

    Would lots of apps effect how quick you computer runs?
  6. Quady95
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    Quady95 iPF Novice

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    Don't worry it's now allowing me to install the apps again.

    Sorry at first it came up with the price but not 'install' but now it's fine. Any different answers for the original question.
  7. GlenL
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    GlenL iPad Fan

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    If you just install the deleted app again, it won't restore your files. You'll have to find a restore point that includes all your apps that you want back. I thought that there was a way to choose an older restore point.
  8. twerppoet
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    twerppoet iPad Legend

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    No. You do the restore from backup. Then you sync the apps back (by making sure app syncing is on and all the apps have checkmarks beside them). This will usually get your data back. If it does not, then you restore from backup again.

    The apps themselves are not in the backup. You have to sync them separately. Only the app data is in the backup.

    However, if you've synced since losing the apps then iTunes has created a new backup without the data, and that's the end of it. iTunes only keeps one backup.

    However to the however, if you keep backups of the computer you may be able to retrieve an older backup file from that and use it to restore.

    iTunes: Backing up, updating, and restoring your iPhone, iPad, or iPod touch software
    iPad: About backups
  9. Quady95
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    Quady95 iPF Novice

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    I have synced since the apps were removed so it looks like I'm doomed :(

    Thank you for your help anyway I really do appreciate it :)

    I'm still angry at apple for not making it clear that I would be deleting the apps of my iPad and not letting you sync music without syncing apps :mad:
  10. idave23
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    idave23 iPad Enthusiast

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    It's threads like this that make me scared crapless to take my iPad within fifty feet of my PC. :(
  11. Quady95
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    Quady95 iPF Novice

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    Just make sure you have the sync apps box ticked and you should be fine.

    Sadly this advice is to late for me :(
  12. twerppoet
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    twerppoet iPad Legend

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    People don't report the common non-event. Heck, if everyone reported every time they synced their iPad and nothing bad happened there wouldn't be anything else here to read.

    I'm not saying there is not cause to be careful. There are certainly enough reports for that. There are not enough to suggest it's an epidemic.

    You should take the time to read over the iPad's manual and become familiar with how iTunes syncing works. Most problems are cause by misunderstanding what is or is not backed up, and what the sync settings actually do. For instance, turning off syncing almost always means removing that content from the iPad, but people often think it just means it won't make any more changes. Only a handful of reports are actually about iTunes bugs and failures.

    Make sure you do your backups of both the iPad and computer, and never risk having important documents stored just on the iPad. These are things you should be doing anyway. At least if you have important, non-replaceable stuff on your iPad and/or computer.

    In a way it's all because iTunes does too much. Like using Word, it's easy enough if you just leave everything alone and go along with the default settings, but the minute you start trying to accomplish something a bit different it is easy to make mistakes. Worse, because the program as grown as a series of add ons, it's not terribly consistent. Only when you've really learned its ins and outs do the extra features start to be more useful than dangerous.

    This is so atypical of Apples software it is very annoying to long time Mac users. Windows users are even more annoyed because even some of the things that are consistent with Apple are new and unusual already. And Apple dose almost as poor a job of writing software for Windows as Microsoft does of writing software for Macs (admittedly the MS Office suite has improved in recent years). They just don't' think alike.

    Anyway, one last thing. Pretty much everything above is unsubstantiated opinion. So take it for what it's worth, and since you got it for free (minus the time to read), that's not a lot.
  13. Quady95
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    Quady95 iPF Novice

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    I do appreciate what apple have done and the iPad is in my opinion the best thing ever :D but they just need to make it even more clear with this problem. Even if they have to put in massive red letters "this will delete the apps on your iPad" this little change will stop lots of complaints from people like me.
  14. twerppoet
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    twerppoet iPad Legend

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    Can't argue with that. :)
  15. idave23
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    idave23 iPad Enthusiast

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    I agree with you completely that the synching procedures work exactly as they're laid out in the manual. And if most of us could understand exactly what it is the manual is laying out that would be a good start. LOL
  16. twerppoet
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    twerppoet iPad Legend

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    Good manuals for non-experts are rare. Almost as rare as the excellent writers needed to create them. ;)
  17. Quady95
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    Quady95 iPF Novice

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    The main problem is lazy people like me who don't bother reading manuals and just think it's simple and can do it ourself (unfortunately this is the majority of people).

    TIP: JUST READ THE CRAPY MANUAL THEN UNEXPECTED STUFF WON'T HAPPEN.
  18. idave23
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    idave23 iPad Enthusiast

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    I respectfully disagree. I read the manual and was still confused when it came time to sync and backup. So you can call me stupid if you want, but I have to draw the line at lazy. ;)
  19. Quady95
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    Quady95 iPF Novice

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    This just shows that the manual is not good enough if it does not make it understandable, you are not stupid it's the manuals fault.
  20. Escadajr
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    Escadajr iPF Novice

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    I have similar problems with iTunes app syncing, so where can I find the iTunes manual? I checked Apple site and the iTunes help, but could not find any detailed description on syncing application characteristics, such as those you're talking about in this thread. I'm sure Apple has wrote more than a paragraph about how syncing apps works, so if someone could provide a link, it'll be welcome. Thanks!
    Last edited: Jul 29, 2011

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