iTunes has charged me twice for 4 recent purchases

Discussion in 'iPad General Discussions' started by ipad987, Nov 9, 2011.

  1. ipad987

    ipad987 iPad Fan

    Joined:
    Mar 12, 2010
    Messages:
    157
    Thanks Received:
    1
    Trophy Points:
    18
    Ratings:
    +1 / 0
    How do I contact them to reimburse me the extra charge?

    There is 'report a problem' link in the receipt you get in the email, but that's if there was a problem with the download itself.
     
  2. Tim SPRACKLEN

    Tim SPRACKLEN iPad Legend

    Joined:
    Jan 3, 2011
    Messages:
    15,236
    Thanks Received:
    121
    Trophy Points:
    0
    Location:
    Scotland
    Ratings:
    +121 / 1
    Call the toll-free Apple support line with your transaction reference number and you will be given a refund as a credit to your iTunes account.

    Tim
     
  3. ipad987

    ipad987 iPad Fan

    Joined:
    Mar 12, 2010
    Messages:
    157
    Thanks Received:
    1
    Trophy Points:
    18
    Ratings:
    +1 / 0
    OK. Cheers!!
     
  4. richsadams

    richsadams iPad Super Guru

    Joined:
    Mar 23, 2011
    Messages:
    3,500
    Thanks Received:
    99
    Trophy Points:
    0
    Location:
    NW Left Coast
    Ratings:
    +99 / 0
    There are numerous reports of that happening once in a while. Often the charges are reversed within 24 to 48 hours without any action being taken. Let us know how it goes!
     
  5. f4780y

    f4780y Super Moderator Staff Member

    Joined:
    Sep 11, 2010
    Messages:
    7,106
    Thanks Received:
    636
    Trophy Points:
    113
    Location:
    Troon, Scotland
    Ratings:
    +636 / 0
    Yeah, happend for the first time to me this week. I would not have believed it normally.

    For me it seems to be Newsstand / Subscription based. I bought subscriptions to 3 magazines, but was also charged full price for every issue I downloaded. Apple refunded all purchases without question, which was nice, but kind of indicates they know there is a problem :)
     

Share This Page

Search tags for this page
billed twice on itunes
,
charged twice for itunes purchase
,
charged twice on itunes
,
itunes charged me 3 times
,
itunes charged me multiple times
,

itunes charged me twice

,
itunes charged twice
,
itunes charging multiple times
,
itunes charging twice
,
itunes multiple charges