ITunes 12.3.3.17 not recognising iPad

Discussion in 'iPad Air 2 Forum' started by lizzieh, May 2, 2016.

  1. lizzieh

    lizzieh
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    I'm trying to sync my files but iTunes no longer recognises my iPad. Is anyone able to help? It shows only as a new iPad. Using Win 7.
     
    #1 lizzieh, May 2, 2016
    Last edited: May 2, 2016
  2. lizzieh

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    I seem to have lost my iTunes library onthe laptop.
     
  3. J. A.

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  4. lizzieh

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    The error I am now getting is This iPad is synced with another iTunes library on Liz,s laptop.
     
  5. J. A.

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    If possible, backup your iPad. It might be necessary to restore your device then. With the backup you created before restoring, your music, data, ... should be there again afterwards.
     
  6. lizzieh

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    I did all of that. When connecting to iTunes it still said the same. So I closed iTunes, and reopened it while holding the shift key, and used the option to choose a previous library - and there were all my apps, music etc.

    I just don't want the problem again next time I want to sync music etc. In future I think I will use iTunes just to back up, and find another way to transfer files.
     

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