Is this normal? (regarding app updates)

Discussion in 'iPad Help' started by GAMESHARQ, May 28, 2011.

  1. GAMESHARQ

    GAMESHARQ iPad Fan

    Joined:
    May 13, 2011
    Messages:
    261
    Thanks Received:
    1
    Trophy Points:
    18
    Location:
    USA
    Ratings:
    +1 / 0
    I got a notification that there is a Netflix app update available. When I click on the Update button, it asks me to confirm my credit card info and then asks me to confirm that I want to buy the item.

    Is this normal? Shouldn't an update be free?
     
  2. ipfuser55

    ipfuser55 iPad Junkie

    Joined:
    Apr 23, 2011
    Messages:
    667
    Thanks Received:
    0
    Trophy Points:
    0
    Location:
    Wales
    Ratings:
    +0 / 0
    I just get prompted for my account password, then the updates download. If you have already given your CC details when you created your iTunes account, then no, it doesn't sound normal. If you give your cc details each time you buy an app, then it would make sense.

    iTunes have my cc details, so I just need to provide my password. Hope this helps :)

    Sent from my iPad using iPF
     
  3. keeep

    keeep iPF Noob

    Joined:
    May 28, 2011
    Messages:
    1
    Thanks Received:
    0
    Trophy Points:
    0
    Ratings:
    +0 / 0
    Never been asked for CC details either, only password. How did you receive notification, were you on the apple app or was it an email. If it's an email thread thrash it now!
     
  4. richsadams

    richsadams iPad Super Guru

    Joined:
    Mar 23, 2011
    Messages:
    3,500
    Thanks Received:
    99
    Trophy Points:
    0
    Location:
    NW Left Coast
    Ratings:
    +99 / 0
    What kind of notification did you get? AFAIK the only way to know if an app update is available is through the App Store app via "Updates". When the app is open it will display a number next to the "Updates" icon (circled down arrow, lower RH corner) indicating that one or more apps have an update available . Tap on the "Update" icon and a list of app(s) will appear that need updating. Tap on "Update" or "Update All" in the upper RH corner and you will be prompted for your Apple ID. Enter your ID and the updates will begin downloading and installing.

    If the notification you received is anything other than that...an email for example, it's almost certainly spam and s/b deleted (or bounced in your regular mail program) immediately.

    Others may chime in but I hope that helps, thanks for posting and we'd welcome any more details. It's always good to know about these things.

    EDIT: Posted before I saw Keeep's response...great minds think alike. ;)
     
    Last edited: May 28, 2011
  5. GAMESHARQ

    GAMESHARQ iPad Fan

    Joined:
    May 13, 2011
    Messages:
    261
    Thanks Received:
    1
    Trophy Points:
    18
    Location:
    USA
    Ratings:
    +1 / 0
    The way I discovered it is because on my home menu, there is a number 1 next to the App Store icon.

    I'm pretty sure I already entered my CC details once because I purchased a game yesterday. It's not asking for all of my info, it's asking to confirm my info and to enter the security code on the back of my credit card.
     
  6. richsadams

    richsadams iPad Super Guru

    Joined:
    Mar 23, 2011
    Messages:
    3,500
    Thanks Received:
    99
    Trophy Points:
    0
    Location:
    NW Left Coast
    Ratings:
    +99 / 0
    That is a new one! I've never run into anything like that. :confused: FWIW I don't recall a Netflix app update for a while now, but I might have missed it. Either way, I've never been prompted for my credit card information when installing an app or updating one.

    I think a call to Apple support might be in order. It may be fine, but it does sound suspicious IMO.
     
  7. info

    info iPad Junkie

    Joined:
    Mar 2, 2011
    Messages:
    957
    Thanks Received:
    5
    Trophy Points:
    0
    Location:
    Bay Area
    Ratings:
    +5 / 0
    If it's coming via the App Store app and you've just begun with the system, I believe that you can trust that it's coming from Apple.
     
  8. Pocobear

    Pocobear iPad Junkie

    Joined:
    Oct 26, 2010
    Messages:
    608
    Thanks Received:
    9
    Trophy Points:
    0
    Location:
    Virginia, usa
    Ratings:
    +9 / 0
    NetFlix is a free app. You do have a NetFlix account, don't you? If you don't have a NetFlix account perhaps that's who's asking for your CC info.
     
  9. GAMESHARQ

    GAMESHARQ iPad Fan

    Joined:
    May 13, 2011
    Messages:
    261
    Thanks Received:
    1
    Trophy Points:
    18
    Location:
    USA
    Ratings:
    +1 / 0
    I definitely have a Netflix account and it's paid up to date, so I don't think that's it.
     
  10. ipfuser55

    ipfuser55 iPad Junkie

    Joined:
    Apr 23, 2011
    Messages:
    667
    Thanks Received:
    0
    Trophy Points:
    0
    Location:
    Wales
    Ratings:
    +0 / 0
    They do ask for details, but NOT on a registered account. I would report this to Apple better to be careful :)

    Sent from my iPad using iPF
     

Share This Page

Search tags for this page
ipad asking for credit card info for updates
,

safari app facebook asking for credit card information