ipad2 stuck in recovery mode after upgrade to IOS7

[cpr3]

Hello. I am disillusioned with Apple products right now after being unable to get out of recovery mode.
The Genius Bar assistant just plugged my iPad into iTunes and tried to recover - exactly the way I have done at home at least a dozen times.
The progress freezes when iTunes reports 'Restoring iPad firmware' (both at home and at the 'genius' bar).

Apple tells me I have to buy a new iPad. Really??

This was not a jailbroken iPad.

 

[leelai]

Hi and welcome to the Forum!

I've moved your thread to our Help Section where you will receive a better response.

The IPad Forum is a community of members from all walks of life and from all over the world coming together to share our experiences and to help each other learn about this wonderful piece of technology the Ipad. There is a wealth of information already here in the many threads we have so doing some searches will answer most of the questions you have. If then you cannot find the answer you are seeking then by all means post your question. There are many friendly and informed members here only too willing to help you.

We also have our own App - It is a very simple app to navigate.
https://itunes.apple.com/us/app/discussion-forum-for-ipad/id412896524?mt=8
Tutorial for our App
http://www.ipadforums.net/new-membe...sistance/107524-ipad-forums-app-tutorial.html
Tutorial on creating posts on the Forum
http://www.ipadforums.net/new-membe...-creating-posts-starting-new-threads-how.html
Reading the IPad manual is a great place to start so please download a copy of these.
http://support.apple.com/manuals
3 very informative threads from which you will learn many tips and shortcuts for the IPad.
http://www.ipadforums.net/new-membe...1590-tips-tricks-those-us-who-don-t-know.html
http://www.ipadforums.net/ipad-os/49581-ios5-tips-tricks.html
http://www.ipadforums.net/ipad-help...shortcuts-helpful-places-people-new-ipad.html
We have rules like any Community so please read these also
http://www.ipadforums.net/forum-rul...um-rules-everybody-please-read.html#post14697

Once again we welcome you here and are so pleased you have joined us!

 

[J. A.]

Hello. I am disillusioned with Apple products right now after being unable to get out of recovery mode. The Genius Bar assistant just plugged my iPad into iTunes and tried to recover - exactly the way I have done at home at least a dozen times. The progress freezes when iTunes reports 'Restoring iPad firmware' (both at home and at the 'genius' bar). Apple tells me I have to buy a new iPad. Really?? This was not a jailbroken iPad.

Hi, welcome to iPF!

Maybe the instructions in the very first post will help fix your problem: http://www.ipadforums.net/jailbreak...lsafe-method-restore-current-version-ios.html

 

[cpr3]

Thank you for the detailed instructions. Unfortunately, after meticulously following the procedure, the restore fails in the same way.
Itunes reports an unknown error (1) - see attached screen shot. The progress bar on the iPad2 is stuck at about 60%.

Tried different cables, different USB port, same at Genius Bar.
I paid $30 today to have a company diagnose the problem. They said that they were unsure of the problem, but for $45 more they may be able to repair a bad boot ROM. I thought I would explore this forum some more before I pay. I am skeptical that this is a hardware failure since it happened precisely when I attempted an upgrade to IOS7.

Any other ideas?

 

[leelai]

Thank you for the detailed instructions. Unfortunately, after meticulously following the procedure, the restore fails in the same way.
Itunes reports an unknown error (1) - see attached screen shot. The progress bar on the iPad2 is stuck at about 60%.

Tried different cables, different USB port, same at Genius Bar.
I paid $30 today to have a company diagnose the problem. They said that they were unsure of the problem, but for $45 more they may be able to repair a bad boot ROM. I thought I would explore this forum some more before I pay. I am skeptical that this is a hardware failure since it happened precisely when I attempted an upgrade to IOS7.

Any other ideas?

Well this isn't good......I will now transfer your thread to our Hacking Section in the hope that the good folk there may be able to come up with something else for you to try.

I've noticed that your screenshot isn't visible in the app, well not for me, but I can see it in web view.

Good luck with your issue.

 

[Mickey330]

Thank you for the detailed instructions. Unfortunately, after meticulously following the procedure, the restore fails in the same way.
Itunes reports an unknown error (1) - see attached screen shot. The progress bar on the iPad2 is stuck at about 60%.

Tried different cables, different USB port, same at Genius Bar.
I paid $30 today to have a company diagnose the problem. They said that they were unsure of the problem, but for $45 more they may be able to repair a bad boot ROM. I thought I would explore this forum some more before I pay. I am skeptical that this is a hardware failure since it happened precisely when I attempted an upgrade to IOS7.

Any other ideas?

Unfortunately, it does sound as if you have a hardware problem on your iPad2. If neither you nor the Genius at the Apple store can get it to work and the "fail safe restore" directions don't help - I'm afraid there is nothing more we can suggest.

Yes, it's a bit odd that this happened right at the upgrade to iOS 7, but I guess it could have happened at any time, so why not when you were putting stress on all the bits and pieces while installing a major upgrade...?

Now, I couldn't tell you if what the person who gave you the quote for fixing the boot ROM is correct (I don't deal with hardware). Hopefully, someone else can give you an idea on that...

Unfortunately, as far as I can tell, it's a repair or a new iPad. Sorry.

Marilyn

P.S. A "last ditch effort" thought: when the person at the Apple store tried to upgrade your iPad, did he just do the regular "plug in the iPad and hit the restore button" procedure? In other words, did he try putting the iPad into DFU mode and restoring it from a fresh IPSW file? If not, what if you take your iPad to someone else's [fully updated] iTunes and see if the fail safe instructions/DFU mode work? I would suggest trying it with a new download of the 7.0.2 IPSW and simply start over.