Hello. I am disillusioned with Apple products right now after being unable to get out of recovery mode. The Genius Bar assistant just plugged my iPad into iTunes and tried to recover - exactly the way I have done at home at least a dozen times. The progress freezes when iTunes reports 'Restoring iPad firmware' (both at home and at the 'genius' bar). Apple tells me I have to buy a new iPad. Really?? This was not a jailbroken iPad.