Hello. I received a hand-me-down iPad2 after the owner reset the device. NO impact damage and NO moisture damage guaranteed. The hardware buttons all work, but the screen is unresponsive to touch commands. Tried re-sets but no result. Previous owner had absolutely no faults with the device. Apple agent declared the screen faulty. Replaced screen but same symptoms persist. Recently followed tutorial to reset to current IOS with device in DFU mode. All steps followed successfully until actual re-set begins. Then get error message "The ipad could not be restored. This device isn't eligible for the requested build." Following more forum advice (Thanks to all concerned)I have modified the Hosts file gs.apple.com with a "# " Same error message appears. No anti virus software or firewalls running. Any suggestions or questions that could lead to a solution would be appreciated. Going back to basics, am I right is thinking this is a software issue, or is the screen failure co-incidental of the re-set? Thanks for your interest.