Ipad unresponsive...anyone else seen this?

Discussion in 'iPad 2 Forum' started by ewarrior11, Jan 10, 2012.

  1. ewarrior11

    ewarrior11 iPF Noob

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    Here's the situation.

    Twice now, my iPad has become unresponsive, usually after being asleep, with the cover closed, for a couple of hours. I open the cover to a black screen. The ipad does not respond to either the Home button or the Sleep/Wake button. It also does not respond to a hard reset (Sleep/Wake button and Home button held down for 30 seconds). It ONLY responds if I plug it in to my PC. Running IOS 5. The battery IS NOT dead, in fact the first time it happened battery charge was at over 90%. I also checked the toggle switch on the side to make sure it wasn't set to ignore key presses.

    Clearly, this is unacceptable. It's a mobile device and I need to be able to depend on it when away from the office. As it is, it's a $600 paper weight.
     
  2. skimonkey

    skimonkey Administrator Staff Member

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    Hi and welcome! I don not use a smart cover as you are describing, but have you tried to remove the cover as assess whether it become unresponsive as well?
     
  3. ewarrior11

    ewarrior11 iPF Noob

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    I did fully remove the cover when it was unresponsive and this seemed to have no effect. I have not tried running the ipad without the cover generally.
     
  4. SweetPoison

    SweetPoison iPad Legend

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    This happened to me today, in fact. Just froze. Do a hard reset. Hold the power button and the home button down at the same time until you see the Apple Logo ~ approx 10 seconds. Not sure where 30 seconds came from. The apple logo shows way before that.

    Let it reboot!
     
  5. ewarrior11

    ewarrior11 iPF Noob

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    As I mentioned in my OP, I already tried that. The 30 seconds was what I tried when the 10 seconds didn't work the first three times I tried it. Hard reset did nothing.
     
  6. ewarrior11

    ewarrior11 iPF Noob

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    Doing the same thing again this morning. The only thing I can think of is that netflix was open when I closed the cover on it last night. Don't know that that would be the problem.
     
  7. skimonkey

    skimonkey Administrator Staff Member

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    Time to make an appointment with an apple genius or call Apple customer care and support. Perhaps they can help you find the problem.
     
  8. ewarrior11

    ewarrior11 iPF Noob

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    I sent the ipad in, and the tech people were supposedly informed that it could take a day or three to make the problem manifest. They had it for less than a day before declaring it working and mailing it back. It's clear to me that they didn't even TRY to diagnose the problem.

    I should've known better than to think customer service with Apple was actually any better than anyone else's.
     
  9. skimonkey

    skimonkey Administrator Staff Member

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    Hmmm....that's too bad. It sound's like your problems is too difficult to reproduce even for yourself. Can you return your ipad for a new one if you are in that 14-30 day period for exchanges?
     
  10. ewarrior11

    ewarrior11 iPF Noob

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    No.

    I can make the problem reproduce itself, it just takes time. The pad needs to be asleep for an extended period of time (16ish hours seems to be a common figure). When plugging the device back in, it momentarily shows a battery indicator that claims the battery is totally depleted, but once the device boots the charge indicator will indicate something entirely different (this evening, it indicated 32% charge for example).

    Is it possible I might get better / more competent service if I go to a store in person rather than mailing it in?
     
  11. skimonkey

    skimonkey Administrator Staff Member

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    Yes.
     

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