Ipad unresponsive...anyone else seen this?

Discussion in 'iPad 2 Forum' started by ewarrior11, Jan 10, 2012.

  1. ewarrior11
    Offline

    ewarrior11 iPF Noob

    Joined:
    Dec 15, 2011
    Messages:
    8
    Thanks Received:
    0
    Trophy Points:
    0
    Ratings:
    +0 / 0
    Here's the situation.

    Twice now, my iPad has become unresponsive, usually after being asleep, with the cover closed, for a couple of hours. I open the cover to a black screen. The ipad does not respond to either the Home button or the Sleep/Wake button. It also does not respond to a hard reset (Sleep/Wake button and Home button held down for 30 seconds). It ONLY responds if I plug it in to my PC. Running IOS 5. The battery IS NOT dead, in fact the first time it happened battery charge was at over 90%. I also checked the toggle switch on the side to make sure it wasn't set to ignore key presses.

    Clearly, this is unacceptable. It's a mobile device and I need to be able to depend on it when away from the office. As it is, it's a $600 paper weight.
  2. skimonkey
    Online

    skimonkey Administrator Staff Member

    Joined:
    Sep 11, 2011
    Messages:
    18,547
    Thanks Received:
    1,036
    Trophy Points:
    113
    Location:
    Michigan. USA
    Ratings:
    +1,094 / 1
    Hi and welcome! I don not use a smart cover as you are describing, but have you tried to remove the cover as assess whether it become unresponsive as well?
  3. ewarrior11
    Offline

    ewarrior11 iPF Noob

    Joined:
    Dec 15, 2011
    Messages:
    8
    Thanks Received:
    0
    Trophy Points:
    0
    Ratings:
    +0 / 0
    I did fully remove the cover when it was unresponsive and this seemed to have no effect. I have not tried running the ipad without the cover generally.
  4. SweetPoison
    Offline

    SweetPoison iPad Legend

    Joined:
    Jun 20, 2010
    Messages:
    14,940
    Thanks Received:
    132
    Trophy Points:
    0
    Location:
    Sacramento, California
    Ratings:
    +132 / 0
    This happened to me today, in fact. Just froze. Do a hard reset. Hold the power button and the home button down at the same time until you see the Apple Logo ~ approx 10 seconds. Not sure where 30 seconds came from. The apple logo shows way before that.

    Let it reboot!
  5. ewarrior11
    Offline

    ewarrior11 iPF Noob

    Joined:
    Dec 15, 2011
    Messages:
    8
    Thanks Received:
    0
    Trophy Points:
    0
    Ratings:
    +0 / 0
    As I mentioned in my OP, I already tried that. The 30 seconds was what I tried when the 10 seconds didn't work the first three times I tried it. Hard reset did nothing.
  6. ewarrior11
    Offline

    ewarrior11 iPF Noob

    Joined:
    Dec 15, 2011
    Messages:
    8
    Thanks Received:
    0
    Trophy Points:
    0
    Ratings:
    +0 / 0
    Doing the same thing again this morning. The only thing I can think of is that netflix was open when I closed the cover on it last night. Don't know that that would be the problem.
  7. skimonkey
    Online

    skimonkey Administrator Staff Member

    Joined:
    Sep 11, 2011
    Messages:
    18,547
    Thanks Received:
    1,036
    Trophy Points:
    113
    Location:
    Michigan. USA
    Ratings:
    +1,094 / 1
    Time to make an appointment with an apple genius or call Apple customer care and support. Perhaps they can help you find the problem.
  8. ewarrior11
    Offline

    ewarrior11 iPF Noob

    Joined:
    Dec 15, 2011
    Messages:
    8
    Thanks Received:
    0
    Trophy Points:
    0
    Ratings:
    +0 / 0
    I sent the ipad in, and the tech people were supposedly informed that it could take a day or three to make the problem manifest. They had it for less than a day before declaring it working and mailing it back. It's clear to me that they didn't even TRY to diagnose the problem.

    I should've known better than to think customer service with Apple was actually any better than anyone else's.
  9. skimonkey
    Online

    skimonkey Administrator Staff Member

    Joined:
    Sep 11, 2011
    Messages:
    18,547
    Thanks Received:
    1,036
    Trophy Points:
    113
    Location:
    Michigan. USA
    Ratings:
    +1,094 / 1
    Hmmm....that's too bad. It sound's like your problems is too difficult to reproduce even for yourself. Can you return your ipad for a new one if you are in that 14-30 day period for exchanges?
  10. ewarrior11
    Offline

    ewarrior11 iPF Noob

    Joined:
    Dec 15, 2011
    Messages:
    8
    Thanks Received:
    0
    Trophy Points:
    0
    Ratings:
    +0 / 0
    No.

    I can make the problem reproduce itself, it just takes time. The pad needs to be asleep for an extended period of time (16ish hours seems to be a common figure). When plugging the device back in, it momentarily shows a battery indicator that claims the battery is totally depleted, but once the device boots the charge indicator will indicate something entirely different (this evening, it indicated 32% charge for example).

    Is it possible I might get better / more competent service if I go to a store in person rather than mailing it in?
  11. skimonkey
    Online

    skimonkey Administrator Staff Member

    Joined:
    Sep 11, 2011
    Messages:
    18,547
    Thanks Received:
    1,036
    Trophy Points:
    113
    Location:
    Michigan. USA
    Ratings:
    +1,094 / 1
    Yes.

Share This Page

Search tags for this page
email unresponsive from ipad
,
ipad 1 screen unresponsive
,
ipad becomes unresponsive
,
ipad becoming unresponsive
,
ipad black and unresponsive
,
ipad dark screen unresponsive
,
ipad dead unresponsive does not reset
,
ipad is unresponsive
,
ipad screen became unresponsive
,
ipad screen becomes unresponsive
,
ipad screen black...unresponsive to home buttons, close down buttons
,
ipad screen has become unresponsive at the bottom
,
ipad touch screen becoming unresponsive
,

ipad unresponsive

,

ipad unresponsive black screen

,
ipad unresponsive even after resetting
,
ipad unresponsive when opening cover
,
my ipad is unresponsive
,
what to do when ipad screen becomes unresponsive
,
why ipad unresponsive screen