iPad replacement/apple best customer service

Discussion in 'iPad General Discussions' started by Itzxdjx, May 31, 2011.

  1. Itzxdjx

    Itzxdjx iPad Fan

    Joined:
    Apr 10, 2010
    Messages:
    249
    Thanks Received:
    0
    Trophy Points:
    0
    Location:
    R.I.
    Ratings:
    +0 / 0
    So yesterday my iPad 1st gen 16 wifi stop responding to a the apple cable charging or syncing, very odd. So I made my appointment for today at 10 am. I went explained how out of no where it dosent want to respond and the genius looked at didnt know why it wouldn't work and told me because it's been over the year warranty I'd have to pay 99 for a bat replacement!

    I explained to him how this was my second 1st gen iPad, my first I dropped got some dead pixels and I and to pay 350 for a refurb one, and I had brought it back before cause the bat was acting weird IMO but they said it was fine.

    So after telling them that they waived the fee even tho I was past the 1 year. The whole point is as much as I love android apple with there apple stores have the best customer service hands down. Every company should take a bit from apple a deploy stores with the same idea
     
  2. Tim SPRACKLEN

    Tim SPRACKLEN iPad Legend

    Joined:
    Jan 3, 2011
    Messages:
    15,236
    Thanks Received:
    121
    Trophy Points:
    0
    Location:
    Scotland
    Ratings:
    +121 / 1
    A great story - thankyou - it's great to hear the good news!!

    Tim
     
  3. ipadfreak69

    ipadfreak69 iPF Novice

    Joined:
    May 12, 2011
    Messages:
    45
    Thanks Received:
    0
    Trophy Points:
    0
    Ratings:
    +0 / 0
    I second that! The customer service is pretty great. They recite the rules as policy, but it is obvious that they acknowledge and realize as well as appreciate the fact that their customers are what make them a success; and practically number one in the technology race. As such they treat us with empathy and compassion when we have issues or concerns, so we ultimately walk away happy. I love everything APPLE!!

    Sent from my iPad using iPF
     
  4. Itzxdjx

    Itzxdjx iPad Fan

    Joined:
    Apr 10, 2010
    Messages:
    249
    Thanks Received:
    0
    Trophy Points:
    0
    Location:
    R.I.
    Ratings:
    +0 / 0
    Yeah I always read about people not willing to drive to an apple store cause it's to far and they deem in not worthy. I know I'm lucky to live next to one. Not everyone can just head on to apple whenever they want.

    I'd like to think that even tho it might be far I believe it is def worth the drive to get to an apple store if I was in that position. Every time I have gone they have been excellent and every time except once they replaced it for free!
     
  5. cypress

    cypress iPF Novice

    Joined:
    Apr 27, 2011
    Messages:
    91
    Thanks Received:
    1
    Trophy Points:
    0
    Location:
    Florida
    Ratings:
    +1 / 0
    Great story! Always happy to hear news like this.
     

Share This Page

Search tags for this page
apple ipad replacement
,

apple ipad replacement policy

,
apple replacement policy ipad
,
ipad replacement policies
,

ipad replacement policy

,
ipad replacment service explained