Ipad Pro 12.9 2nd Gen screen bleeding

Discussion in 'iPad General Discussions' started by perseid, Mar 30, 2018.

  1. perseid

    perseid
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    Hi all, I bought it August 2017, and I started noticing a slight screen bleeding in two areas along the edge of the screen (like the screen backlight is more intense there and not uniform as it was initially). Other than that the Ipad is working fine. Does this merit a warranty replacement of the Ipad, a warranty repair or none (Apple might claim it's within their standards?). Thanks
     
  2. twerppoet

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    Best to ask Apple, or better yet take it into an Apple Store and have it looked at. They’ve been pretty accomodating about screen problems in the past, but you won’t know for sure until you ask.
     
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  3. perseid

    perseid
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    Hope they decide to replace it instead of repairing it as I don't have time to wait for a repair.
     
  4. twerppoet

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    In my experience, if they can’t repair it in-store in a couple hours and they have your model in stock, a replacement is common. So your chances are not zero.

    Good luck.

    Note: That’s their backroom repair-replace stock, not shelf stock.
     
  5. scifan57

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    Make sure you back up your iPad before going to the Apple Store in case you get a replacement iPad. You could then set up the replacement iPad from the backup you made.
     
  6. perseid

    perseid
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    So in case they decide to replace it, you mean they won't replace it with a brand new (unopened box) Ipad? You seem to convey that they have a "shelf stock" for customer purchases and a "replacement stock" for warranty issues?

    Thanks Scifan, yes, I regularly backup my Ipad. Unfortunately I will only be able to restore it when traveling back home as the backup size exceeds the iCloud quota.
    UPDATE: I can upload the backup file to Google Drive, can I restore the new Ipad from Google Drive, or it's only restricted to iCloud?

    Also, is it advisable to schedule a support appointment?

    Finally, what's the safest way of erasing all my Ipad's files and unlink it from my Apple account?
     
    #6 perseid, Apr 2, 2018
    Last edited: Apr 2, 2018
  7. twerppoet

    twerppoet
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    I don’t know for sure how it works in the back room, but from what I’ve read, it works this way. Apple Stores keep a certain number of devices in stock for repair/replacement. These devices may or may not be refurbished. The primary difference is the packaging which is not designed for the shelf or direct sales. I’m guessing the packaging and bulk shipping saves some money.

    Note: Apple refurbished iPads are practically new. They always have new batteries, blemish free screens and cases, and are tested for reliablitly. They also carry the full warantee, just as if they were new (not sure how that works for replacements). While not new, they are are almost certainly a step up from a repair.
     
  8. twerppoet

    twerppoet
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    In answer to your other questions:

    You can not save your backup to Google Drive. iCloud and iTunes on a computer are the only backup/restore methods.

    However, if the Apple Store replaces your iPad they will walk you through erasing the old one and restoring to the new one right in the store. I’m not sure how they will deal with your lack of iCloud space, but I’m sure they have a method.

    But, it might cost you an extra hour or so in the store, a very dangerous situation for your wallet.

    A backup to your computer is still a good idea.

    Or, you could pay for more iCloud storage, do a backup, then cancel it (if you want too) after the restore. I believe 50 GB is still 99 cents a month.
     
    #8 twerppoet, Apr 2, 2018
    Last edited: Apr 2, 2018
  9. dss862

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    What cause backlight bleeding after 1 year of use ..never been drop, no pressure applied on my ipad pro 12.9 2nd gen ipad.....i have 3 samsung high end model with superamoled screen tablets been using this for 3 years in a row never have this problem... apple tried to fooled us after we spent a lot of money on this ipad pro 12.9 2nd gen..
     
  10. scifan57

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    iPads use backlit LCD screens. Superamoled screens use LEDs which don't need a backlight, hence no bleeding. The bleeding could be caused by the sealing around the edge of the screen not stopping light leaks in the units that exhibit bleeding.
     
    #10 scifan57, Mar 12, 2019
    Last edited: Mar 13, 2019

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