iPad Pro 11" Display Issue & Apple's Response - FYI

Discussion in 'iPad Pro Forum' started by giradman, Jun 24, 2020.

  1. giradman

    giradman
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    Since 2011, Susan & I have had 3 iPads each (all hers were/are Minis) - my current iPad Pro (11" late 2018 model) was purchased in December, 18 months ago w/ AppleCare+ (good until Dec 22, 2020) - had been working perfectly until this morning when I noticed a 'yellow spot' along the right edge (see pics below) - did a reset x 2, rotated the device w/ spot staying in same place, & changed the wallpaper; also took a screen capture and the spot was NOT on the image.

    Assume this was a hardware/display issue and initiated an Apple Chat - a 'diagnostics' was done on the device which showed no problems - a number of options were given me (but I did not want to visit an Apple store w/ COVID, being elderly and w/ some underlying medical issues) - what I chose since AppleCare+ was still good was a 'mail option' - a 'new' iPad Pro will be sent to me as a free exchange - I will set it up w/ a backup, then erase, etc. my old Pro and return to Apple (in their box and free UPS return label) - they do a 'hold' on a credit card until they receive the old one.

    Bottom line - things can go wrong overnight! :( I've bought AppleCare+ on all of our Apple products and will continue to do so. Dave
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    #1 giradman, Jun 24, 2020
    Last edited: Jun 24, 2020
  2. Padcatt

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    Things can certainly go wrong and you are wise to have applecare.
    I'm glad they're going to take care of it for you.
     
  3. twerppoet

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    Solid trouble shooting and reasoning.

    Yep, things go wrong. Glad you’re getting the support you need.
     
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  4. giradman

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    Thanks Guys for the comments! For those fairly new to Apple products, whether iDevices or Macs, purchasing AppleCare is always a dilemma - for an iPad, is the one-year warranty adequate or should one tack on an additional year? Well, like any 'insurance policy', who knows what the future will bring? Plus, Apple makes good reliable products - right!

    But for those making these decisions, take a look at Apple's Repair Policies - below is from the link showing the iPad Pro 'Out-of-Warranty' vs. 'Apple-Care+' - in the blue box is my iPad Pro which would have cost me $500 w/ the one-year warranty only - guess that I won on that one (BUT, I have lost on many other AppleCare policies).

    My other positive experiences w/ AppleCare (AC) were on my early 2013 MBook Pro - the battery was dying prematurely, replaced for free under AC; also the MagSafe cable began to fray terribly w/i 2 years of purchase - the cable w/ charger were replaced free - I guess adding all up, I'm probably about even or out just a few hundred bucks. Just my 2 cents worth for those interested. :) Dave
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  5. twerppoet

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    The only Apple devices I don’t get insurance for are my AirPods and AppleWatch. Mostly I get Apple Care, though I have gone with Verizon’s insurance once or twice. There are a few tradeoffs between the two.
     
  6. giradman

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    UPDATE!

    The new iPad Pro arrived in the late afternoon yesterday, i.e. overnight, after my Apple chat - restored OTA from a 'just done' iCloud BU - had to do a 13.5.1 update so took a little longer - restoring apps always takes a while, but the new device 'came back' fine (only issue was my music which I handle manually via iTunes, so spent a half hour reloading my desired playlists - actually allowed me to streamline the number).

    Did the usual steps to 'sign out' my old iPad Pro followed by an erase - just dropped off at Fed Ex for return - basically a 2-day process - not bad! This was my third Apple Chat - all your courteous, well organized, timely, and with satisfactory conclusions - kudos to Apple. Dave :)
     

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