iPad Pro 1.9 Issue.

Discussion in 'iPad Pro Forum' started by Carltonman, Aug 8, 2020.

  1. Carltonman

    Carltonman
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    Hello.

    Please can anyone advise on the following issue.
    I switched on my iPad and it came up with a grey screen, I entered my password which was correct but it was refused it.I then got a black screen with the message stating 'This iPad Is Disabled Try Again in 15 Minutes'
    I tried with the correct password but the same message again but the same message came up but stiating to try again in 1 hour,

    My question is what do I do now to resolve the issue?

    Thank you in advance.

    Regards,
    Stuart.
     
  2. J. A.

    J. A.
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  3. Carltonman

    Carltonman
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    Hello.

    The iPad only comes up with the black message which ask's for the password which it does not accept, I cannot get in oaky other screen at all.
     
  4. J. A.

    J. A.
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    Just turn off your device. You don’t have to enter the passcode when you put it into recovery mode.
     
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  5. Carltonman

    Carltonman
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  6. J. A.

    J. A.
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    Glad to help.
     
  7. giradman

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    Hi Stuart - please let us know the outcome if you followed Johanna's advice, i.e. were you able to restore your iPad either as a new install or from a backup, if available? This will help others in the same situation better understand the steps needed; and this topic does come up occasionally, so good information to know. Thanks. Dave :)
     
    #7 giradman, Aug 8, 2020
    Last edited: Aug 23, 2020
  8. Carltonman

    Carltonman
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    No, the iPad would not restart as with all the links etc I had saved. As the unit was still under warranty I called Apple and the advice they gave me would work so I had send the unit back to them for them to try but was unsuccessful so ended up having to reset and returned to factory fresh for me to start from the beginning as a new iPad.
     

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