IPad, IPhone and Outlook 2010 - mail disappearing?

Discussion in 'iPad 2 Forum' started by djjaries, Feb 20, 2013.

  1. djjaries

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    iPF Noob

    Feb 20, 2013
    Thanks Received:
    Sorry, perhaps this has already been done to death, but I couldn't find a definitive solution to the problem.

    POP3-mail issued by provider, no other way of downloading the mail is provided.
    • IPad configured to use POP3, ICloud set to push, mail set to fetch (check every 15 minutes), never delete messages from server
    • IPhone configured identically to the IPad
    • Outlook 2010 configured to use POP3, delete messages on server after 14 days, delete messages on server after deleting them from my trashcan
    • Mail is also accessible from webmail
    This worked like a charm for quite some time, but a few months ago my mail started disappearing.
    I get a message that new mail has arrived on both IPhone and IPad. I look at the message and decide that it can wait before I respond.
    When I start the computer and Outlook half an hour (or more) later, no email is being downloaded. Checking the webmail, there are no messages.

    If I receive new email and I instantly send/receive from outlook after I get the notification on my IPhone, everything works as it should.

    I am totally baffled by this behaviour since the pop3-settings on both the IPhone and IPad state that no messages should be deleted from the server, regardless the age and/or whether I deleted them from the IPad.

    Can anyone tell me what is going on and how I can fix this or point me to the right resources?
    Any more information can be provided if needed.

    Thanks in advance
  2. The OB

    The OB
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    Super Moderator
    Staff Member

    Aug 10, 2012
    Thanks Received:
    This has worked for people in the past.
    Go to Settings>Mail, Contacts, Calendars and delete your email account. Then go back and re-set up the email account again with the same info you originally gave to your Internet Service Provider.

    Sent from my iPad using Tapatalk

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