[ame=http://vimeo.com/19170938]Intelity's ICE Touch Premiers at The Plaza Hotel on Vimeo[/ame]
A luxury living website, Luxist, has a fascinating report on how the Plaza hotel in New York, as of this January, has become the first hotel in the world to provide an iPad in every room for guests, which they can then use to order guest services and control various facilities in their room. The iPads use the Interactive Customer Experience software (ICE) designed by Intelity, to run the new system. The Plazaâ€™s specially adapted app includes a multimedia welcome message for guests, as well as the ability to order room service, make reservations in the restaurant, communicate with the concierge, order wake-up calls, check out NYC guides, and check their flight schedules and even print out boarding passes, all via the iPad. The iPad can also be used to control many everyday in-room functions, such as turning the lights on and off, and adjusting the heating and air conditioning in the room.
Source: Luxist The Plaza in New York Offers iPads in all Guest Rooms and Suites (with Video)