Ipad display problem

Discussion in 'iPad Help' started by ZeeDD, May 29, 2010.

  1. ZeeDD

    ZeeDD
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    Ipad display problem [SOLVED]

    Hi all,

    1st: Sorry for my poor english, I'm french...

    2nd: Now here is my problem:

    I've just bought a brand new Ipad 64Gb WIFI and it seems to have a display problem.

    I can see a clear spot of about 1cm long at the middle-right side of the screen. It's particuliary visible when the display is grey or white.

    The spot is reacting with pressure, I mean that if I push around it with my finger its brightness varies.

    I've tried to get it of with the screen massage technique, but no luck :(

    I've tried to restore the OS with itunes, reset the Ipad, etc... No more result.

    I've called the Apple Support and they have validate the replacement procedure.

    Do you think that I should replace my Ipad or is there a home-made solution ? I'm afraid to receive a worst product...

    You can also take a look at the two pictures i've joined to my post. (Just replace the "*" character with a "t" in the URL).

    Thanks a lot for help.

    Franck.

    Imageshack - dsc0421wv.jpg

    Imageshack - dsc0427l.jpg
     
    #1 ZeeDD, May 29, 2010
    Last edited: Jun 16, 2010
  2. MikesTooLz

    MikesTooLz
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    I would replace it ASAP.
    They will replace with a brand new ipad. They dont have a stock of refurbished ipads yet.
     
  3. Bremen

    Bremen
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    +1

    It's a PITA but in the long run you will be glad you did....
     
  4. ZeeDD

    ZeeDD
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    HI,

    Thanks for answers guys !

    I will receive the UPS box tomorrow or thuesday, and will send my Ipad immediately for the replacement.

    I will let you know how it goes.

    Thanks all.

    Franck.
     
  5. ZeeDD

    ZeeDD
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    Here are the news, the bad news: Apple received my Ipad today and here is the answer: Could not duplicate issue (02-Jun-2010) - Original product shipped (02-Jun-2010) !!!!!

    I'm sorry but there is nothing to reproduce, the problem IS there, the brightning stain is there permanently !! Just look at the photos !

    Great Apple, thank you ! A defect 699$ gadget

    Any help needed now...

    Franck.
     
  6. Eyeheartmono

    Eyeheartmono
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    I have the exact same problem with my iPad, really annoying please post up if you find an answer. Thanks
     
  7. Dana.daen

    Dana.daen
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    Find out what the return policy is, and if possible say you don't like it and return it.

    Then buy another one.

    I don't know what there policy is so this could be a wasted effort. Still worth looking into though.

    And if you can't return it, then send it back again until they do something.

    Dane
     
  8. ZeeDD

    ZeeDD
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    Hi Guys,

    Just to let you know: I went to Paris Apple Store last week, and Genius Bar replaced my defect Ipad without any problem.

    So my problem is now solved.

    Thanks to all for the help !

    Franck.
     
  9. IPad-Fan-64

    IPad-Fan-64
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    Glad you got it sorted. I would of complained to Apple if they refused it's there fault they should of rectified the problem.
     
  10. baconator

    baconator
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    oooh..I just noticed that my ipad2 has the exact same kind of "
    spot"! I will be taking it back to the Apple store tomorrow for a replacement.
    Question: how will I get all of my Apps &saved sites on to the new ipad? Wil they do it for me or will I have to reload everything myself?

    This is a pain...I just got everything set to the way I like it. I hope I can remember all of the settings! LOL. (this is my first MAC product so I am a total mac-newbie!)

    I will let you know what happens.....hoping for the best. :)
     

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