iPad connection problem

Discussion in 'iPad Help' started by kitnchuck, Mar 17, 2011.

  1. kitnchuck

    kitnchuck iPF Noob

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    Last weekend, my iPad stopped connecting to my home wi-fi, although it has been problem free since Labor Day weekend. The wi-fi still works - I am using it with my laptop now. My iPad works just fine on the wi-fi at my work.

    It says that it is hooked to my network, but when I try to connect, the error message reads:

    Safari cannot open the page because it is not connected to the Internet.

    If I turn on the cellular data tab (which costs me money), it seems to be unable to read the att data until I actually close the wifi network. Then it works just fine.

    Do you have some suggestions for me to try? Thanks in advance.
     
  2. Tim SPRACKLEN

    Tim SPRACKLEN iPad Legend

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    The easiest first way to try to solve ‘unexplained’ or ‘unusual’ problems with the iPad are:-

    Force the offending app to close. If you have iOS 4.2 or 4.3 double-press the ‘Home’ button to bring up the multi-task bar at the bottom of the screen. Press *and hold* any icon until they start to ‘jiggle’. Then tap the top left-hand corner of the app that you want to close. It will ‘disappear’ from the list. Don’t panic - you’ve not deleted it, just closed it. Now tap the Home screen and the multi-task bar will disappear. Re-open the iPad’s app and see if the problem has resolved itself. If not, it’s on to possible solution number two!!
    Restart the iPad. Press *and hold* the Power button. After a couple of seconds a slider control will appear asking you to confirm that you really want to switch the iPad off (this is all you’ll be doing). Slide the control to accept. A rotating white ‘bezel’ will appear in the iPad screen as the iPad powers down (it takes a few seconds, just like it would if you were shutting down your PC). When the screen of the iPad has gone completely blank, press *and hold* the Power button for a couple of seconds until the white Apple logo appears and the iPad starts to power up. This takes several seconds, so be patient. During the power up the automatic screen orientation function is disabled, so don’t panic. A few seconds before the power up is complete, the iPad plays a little ‘jingle’ and then you’re back to the Home screen. Restart the iPad’s app and see if the problem persists. Apple (and Forum members) recommend that you power down your iPad at least once a week, just as you might regularly completely switch off your PC. The normal procedure of just briefly pressing the Power button of the iPad merely puts it to ‘sleep’. Most Forum members have found that one of the two methods I’ve mentioned here cure a whole bunch of unexplained problems and are an easy first step to resolving most anything that happens on the iPad.

    Tim
    Scotlan
     
  3. kitnchuck

    kitnchuck iPF Noob

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    Didn't work... :(

    Thanks for the reply, Tim. I knew about closing the apps by double clicking and then pushing the jiggler thing. However, that didn't work.

    I powered down (don't know why I had forgotten that!). However, still no wifi connection.

    I could contact my internet provider, but since the laptop works, I don't know what they could do.

    Should I take my iPad to the Apple store?
     
    Last edited: Mar 17, 2011
  4. kitnchuck

    kitnchuck iPF Noob

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    i just tried my email also, and get the error message:

    The mail server "imap.gmail.com" is not responding. Verify that you have entered the correct account info in Mail Settings.

    Again - this worked fine until a few days ago....
     
  5. twerppoet

    twerppoet iPad Legend

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    Go into Settings >> Wi-Fi and select your wireless network (blue arrow on right). Tell it to Forget this Network. Back out and join the network again. This is more thorough than Renewing the Lease.

    Never hurts to reset the router. Sometimes they start blocking specific MAC addresses for one reason or another. A reset usually clears this up.

    If that doesn't work you could try forgetting the network, resetting the router, then join the network again.

    There is also the soft reset. It probably won't help with this kind of problem, but you never know. Hold down the power and home button until the Apple logo appears; about 15 to 20 seconds. Release and wait for it to finish rebooting.
     
  6. Onaga1555

    Onaga1555 iPF Noob

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    kitnchuck: Any luck with resolving your problem? I am experiencing the same difficulty. (I would send a PM, but I am new to this forum and do not have enough posts to send a PM.)
     
  7. mossfur

    mossfur iPF Novice

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    mossfur

    I had the same problem with my ipad,other units like laptops worked off my router and my ipad worked fine at local wifi hot spots,all Apple techs concluded that it was my router,got a new NetGear and my ipad worked great.
     
  8. Onaga1555

    Onaga1555 iPF Noob

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    I finally got tired of trying to "fix" the problem and purchased a new wi-fi router. All is now fine. (Admittedly, the old router was VINTAGE.)
     
  9. Phine00Del

    Phine00Del iPF Novice

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    I'm also having this issue and it's driving me nuts. I've had my new iPad since the day they came out and have never had any issue connecting to wifi. Yesterday at work I had some trouble getting it to connect but it finally connected after about 5 minutes. Today I'm back home and it will not connect to my home wifi. It's doing the same thing other people have described- it locates the network and in the network setting looks likes it's connected but no little wifi icon in the top left corner. I've tried forgetting the network, renewing the lease, multiple restarts, and restarting the router and it still won't connect. I know the wifi is working because my husband's surfing the web the whole time on his laptop. I can't just upgrade the router because it's a U-Verse integrated wifi router. I would have an issue upgrading the router anyway because it's worked in the past and works with my husband's laptop, this is clearly an iPad issue.

    Of course later today I'm supposed to show my iPad to a friend who's interested in buying one. Not exactly good marketing if I can't even get on the internet with it. I'm so frustrated I'm almost ready to throw the iPad out of the window. It's wifi only and since I mostly use it to get on the internet, it's a useless paperweight at the moment!

    Has anybody with this problem found a solution?

    Thanks.

    :mad:
     
  10. DontUnderstandMyIpad

    DontUnderstandMyIpad iPad Guru

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    You could also restart the router, either via software (most routers can be accessed via 192.168.2.1) or simply unplug the router for 15sec.
     
  11. Phine00Del

    Phine00Del iPF Novice

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    I did unplug the router and no go :-( I also just updated to the new iOS software that just came out hoping that would fix it but nope.
     
  12. kitnchuck

    kitnchuck iPF Noob

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    My problem was also the router. Mine just needed to be reset. Works perfectly.... :)
     
    Last edited: Mar 27, 2011

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