iPad blocked after latest update

Discussion in 'iPad Air Forum' started by Clearlasmud, Nov 25, 2014.

  1. Clearlasmud

    Clearlasmud
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    My iPad is stuck on the Apple logo after (trying) to apply the latest update.
    It is connected t my laptop but the computer/iTunes doesn't recognise it.
    I have tried reset (press/hold home/power) 3 with it connected and disconnected from the laptop.
    It just sits on the logo until it times out, flashes a blue screen then back to the logo again.
    Any help would be much appreciated. I'm a silver surfer so be gentle ;)
     
  2. J. A.

    J. A.
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  3. Clearlasmud

    Clearlasmud
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    Thank you, I will try that.
    Will I lose all my photo's etc?
     
  4. J. A.

    J. A.
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    If you backed up your iPad before this happened, you can restore from that backup afterwards, and they'll be there again.
     
  5. Clearlasmud

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    Hmmm, hopefully the backup is automatic as I never did it manually :(
     
  6. J. A.

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    If you enabled backup in Settings - iCloud, you should have backups. They happen every time the iPad is locked (screen turned off, but not device), connected to Wi-Fi and charging.

    Also, if you ever synced your device to iTunes, you should find a backup, because backing up happens automatically before syncing.
     
    #6 J. A., Nov 25, 2014
    Last edited: Nov 25, 2014
  7. Clearlasmud

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    OK thank you for your advice which I will follow and post my results.
     
  8. Clearlasmud

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    I am blocked from everything as the iPad won't switch off, it just immediately comes back on again so I am unable to complete the first steps!
    Taking it further, I have checked the laptop and iTunes are up to date and tried holding Home button while conecting the usb cable but nothing happens (probably because the iPad is stuck in this power permanently on) mode.
    if I press and hold the Power button for what seems an abnormal amount of time, it goes off and then on again. I don't think holding the Power button has any effect as the iPad is locked into this reciprocal situation IE On logo screen untul timed out then back on again etc etc.
     
  9. Clearlasmud

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    I decided to try using my desktop computer and not my laptop just to see if it made any difference.
    All situations remained the same, but, with the iPad connected to the PC I pressed/held the Power/Home buttons and decided to stay like that untul something happened.
    Suddenly I saw the iTunes info about restoring etc so I am now in the process of the Checking Software Installation, not restoring for the moment.
    I don't think it's the different computer which made the difference but more likely the length of time I held the iPad buttons!

    I will post further progress.
     
  10. Clearlasmud

    Clearlasmud
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    The software update ran it's course and ended with "cannot update as the computer doesn't recognise the device".
    I again and this time when I on the screen of the iPad the picture of the connecting cable pointing to the iTunes shortcut icon, I removed the USB cable from the PC and re-plugged it and this time I saw the Windows "installing device driver" notice.
    From then onwards I followed instructions for "check sofware installation" and this time it was successful with no data loss :)

    I see something unusual though, a message to say the device was not charging, so I removed it from the pc and connected it directly to the charger and presto, all appears noral now.

    thank you for the link and have a nice day :)
     

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