iPad Air Crashes every time I click the search bar in Safari

Discussion in 'iPad Air Forum' started by Sangpo, Jan 27, 2016.

  1. Sangpo

    Sangpo
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    i have installed the latest update, but it's still not letting me search for anything. I've also reduced the number of pages I have open. I tried to close the apps by double clicking the home button, but it didn't work. Any help gratefully received - it's pretty unusable if I can't search the web.
     
  2. J. A.

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    Try resetting your device:
    Press and hold Home and Power button until you see the Apple logo. As soon as it appears, let go of both. Your iPad will power up on it's own.
    This kind of reset won't remove data or change settings.

    Something else to try would be this: in Settings - Safari, disable Search Engine Suggestions and Safari Suggestions. There seems to be a bug in iOS 9.2.1 which affects Safari, and this should help.

    If you installed the update over the air (Settings - General - Software Update on your device), you should try restoring your iPad via iTunes. This will install a fresh, bug-free new software version on your device.
    Before restoring, male sure there's a most recent backup to restore from. This can be a backup to iTunes or iCloud, whichever you prefer. Then restore your iPad.
    After restoring, reset your iDevice, using the method described above.

    Hope that helps.
     
    #2 J. A., Jan 27, 2016
    Last edited: Jan 27, 2016
  3. Sangpo

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    Thank you very much - I'll try your first suggestion right now. It was happening before I installed the new update, so let's hope I don't have to do suggestion no 3, as I wouldn't know how. Off to reset...
     
  4. Sangpo

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    J.A. You are indeed an IPad legend! No 1 didn't work, but disabling safari suggestions did. Will I be able to switch them back on when the new update is ready?
     
  5. J. A.

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    Sure. If the next update addresses this glitch, you can enable that feature again.
     
  6. scifan57

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  7. Sangpo

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    Thanks. Let's hope so, Scifan says it's now been fixed, so I'll re-enable them to see. Thanks for you help, both - really appreciate it!
     
  8. Sangpo

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    Nope, Apple hasn't fixed this problem - I've gone back to disabling Safari suggestions.
     

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