iPad Air connected to ATT Router WIFI performs very slow

Discussion in 'iPad Air Forum' started by greglim, Nov 8, 2013.

  1. greglim

    greglim
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    I just got the new iPad Air (WIFI version only) and when connected to my ATT Uverse router (3800HGV) performs very slow when browsing the Internet or Youtube. I have an iPad Mini, iphone 4 and iPhone 5 and all of them work correctly. I did run the Speed Test and I got 3.81mbps download on each of these 3 devices but on the iPad Air I just got 0.35 mbps. I went to try another wifi at work (Cisco) and I got 9.89 mbps on the iPad Air and all of my other devices, so the apple devices are working well. The problem is the iPad Air with the ATT Router. I called ATT support and they do not know nothing about it and they told me to contact Apple Support. I contacted Apple support on their online service and when I entered my Serial number, they told me that they do not provide Online Service for the iPad Air yet.
    Anyone knows something. I have to decide if I return the Ipad Air or look for another internet provider.
    Thanks
     
  2. markbnh1

    markbnh1
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    I don't know what else your problem could be, but I have Xfinity from Comcast and I just ran Speedtest. Download speed was 24.76 mbps on my new IPad Air! Make sure you are connected to the proper network!

    Sent from my iPad Air using iPF
     
  3. scifan57

    scifan57
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    Have you considered trying a different router? How old is your present router?
     
  4. greglim

    greglim
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    The ATT Router is 3 years old . One option is to get a new Router maybe Airport Extreme but I don't know if it will work with ATT Router
     
  5. scifan57

    scifan57
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    Could you replace your ATT router with the AirPort Extreme?
     
  6. greglim

    greglim
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    I don't know if it allows to be replaced. I read that some people have added the Airport Extreme but the ATT Router have to be there and there is a lot of configuration to make it work !!
     
  7. greglim

    greglim
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    Problem solved. I turned off the Option Settings - WIFI - Ask to Join Networks, now it works like it should be. I read about other people having the same problem with a Mac
     

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