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Ipad 3 screen cracked (Singapore), replace by Apple for FREE

Discussion in 'iPad 3 Forum' started by jmondejar, Apr 24, 2012.

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  1. jmondejar
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    jmondejar iPF Noob

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    I have New Ipad (3rd Generation) which I bough at Singtel shop in Tampines. After 3 weeks of using it, i drop it accidentally (totally my fault)and it crack the glass (see attachment)IMG_0498-0000.jpg

    Devastated, I bring it back to Singtel only to tell them that they don't do any repair and that i have to bring it to Apple repair shop. I found out that the nearest apple repair shop from where i am (tampines) is a shop named as "A.Lab" in Changi City Point (near Expo MRT). Immediately, the attendant told me that they will not cover the broken screen and to replace it would cost me almost the same amount when i buy a new one. While there, they told me to simply call apple's hotline number which i did. The guy who answered the phone seems to be European and he also tell the same thing, saying that they don't cover accidental damage. So I call Apple Singapore and finally they agreed to replace my new ipad. And I cannot be happy enough for having my new ipad replaced.
  2. cm180
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    cm180 iPF Noob

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    Hi, I have the exact problem as you. Could you tell me which Apple number you called, and they agreed to replace the ipad for free (under warranty, less than a year old?) I called the Apple hotline and they said I had to pay for it. Thanks for your help.
  3. iPadFever1
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    iPadFever1 iPF Novice

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    I'm wondering the same thing!


    iPad
  4. Mickey330
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    Mickey330 Administrator Staff Member

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