iPad 3 - Problems with downloading PDF Atachments

Discussion in 'iPad 3 Forum' started by SR7133, Sep 22, 2012.

  1. SR7133
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    SR7133 iPF Novice

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    I receive many PDF attachments through email and the majority of them can be downloaded and opened without a problem. However one company sends PDF email attachments which I can open on my PC. However with the iPad viewing the same email and attachment, while I can see the "paperclip" icon the attachment has not downloaded and so cannot be opened. I use Adobe Reader app & also have Goodreader app but they are no use as the attachment does not download.

    Could the company be using a PDF format/version which is compatible with Adobe Reader on the PC but not with Adobe Reader on the iPad.

    This is very frustrating and hopefully someone can assist or give me some guidance.

    Many thanks in advance.
  2. AQ_OC
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    AQ_OC Super Moderator Staff Member

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    Why don't you inspect the PDF on your PC...than transfer it to your iPad via dropbox..and see if you can open it that way. BTW, my mail apps defaults to iBooks for PDFs. Maybe you can change (somehow) what handles PDFs from your mail app.
  3. SR7133
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    SR7133 iPF Novice

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    I tried that and it transferred via Dropbox but when I opened it it just had 2 or 3 lines saying that I should update Adobe Acrobat - the attachment contents were not there! The thing is it is only PDFs from one company that will not download - all other PDF attachments download and open OK.
  4. Redhotpoker
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    Redhotpoker iPad Fan

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    Hi SR7133,
    From what I understand so far, that the email program in our iPad will only handle a static amount of megabytes. If bigger it won't load completely
    Here's an example from an email I received, from a large very reputable internet based company, while I am currently doing a warranty replacement, reply to me:

    Please reply to this email with a copy of the receipt.
    **Please ensure your receipt is in attachment form and less than 1.5 MB**

    I hope this helps

    Chas
  5. SR7133
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    SR7133 iPF Novice

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    Attachment size is not an issue (last one was 267KB). No attachments will download when sent from this company
  6. Redhotpoker
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    Redhotpoker iPad Fan

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    Must be a format issue then, could call them and ask to resend it in a different format. Or reduced in size.

    I'm not sure what the actual size limit is, for our iPad's email, but I know it's not very large.
    Perhaps someone who knows the actual limitations could chime in...

    I hope that you can get it resolved in good order.

    good luck

    Chas
  7. SR7133
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    SR7133 iPF Novice

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    Chas

    I think that you are correct. The attachments will not download in iPad, iPhone nor Blackberry (format not recognised). This problem is actually from a UK Government Agency & when I queried it with them the response was "wecannot comment on which documents are or are not compatible with differentmedia platforms" - really helpful!
  8. Redhotpoker
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    Redhotpoker iPad Fan

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    Hi SR7133,
    Don't you love those 'authority figures'?? "It doesn't matter who you vote for, the Government, always gets in"
    They make me ill...

    I don't know how you can realize the content of that attachment, other than them sharing it in a different manner.
    Sorry I couldn't be more helpful.

    Perhaps Siri will know how. Smile

    Ah, but only good luck though, I hope that you can get it straitened out sooner than later.

    Chas
    Last edited: Sep 22, 2012
  9. twerppoet
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    twerppoet iPad Legend

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    On the computer open the PDF and try to duplicate or save-as, making a new copy of the file. Check to see if the size has changed. If it has, then the computer re-formated it and there is a good chance that the new version will work on the iPad.
  10. SR7133
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    SR7133 iPF Novice

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    Hi Twerppoet

    Thanks for that.

    There is a difference in size when I copy the PDF File:

    Size:266 KB (273,254 bytes)
    Size on Disk: 268 KB (274,432 bytes)

    However when I emailed it nothing changed - still will not open. Came in as a Winmail.dat file

    My problem is that I receive these PDFs when I am on the move and need to respond to them. I don't always have access to my PC to open them immediately or copy & resend.

    thanks for your suggestion.
  11. AQ_OC
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    AQ_OC Super Moderator Staff Member

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    What do you mean when you say it came in as a winmail.dat file? Is that the name of the PDF file you are receiving? Are the people sending you these using MS outlook?
  12. SR7133
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    SR7133 iPF Novice

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    The file on the PC is PDF but on the iPad it came in as a winmail.dat file and it just said that I should upgrade adobe reader - it is up to date.

    I don't know where they are sending it from but I am checking to see what format they are using.
  13. twerppoet
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    twerppoet iPad Legend

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    The file really should show up as a PDF in Mail. If it's not, that's a problem in of itself. The iPad won't handle the file as a PDF unless it actually has the .pdf extension.

    If you have Dropbox try transferring the file that way instead. If you don't have Dropbox, now is good time to get it and try it out.
  14. SR7133
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    SR7133 iPF Novice

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    Yes it does show as a .pdf file and I have tried using Dropbox but still it will not open. It has to be the pdf format they are using which is not compatible with mobile equipment - iPad, iPhone or Blackberry phone
  15. The OB
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    The OB Super Moderator Staff Member

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    That, Chas, made my evening. There are a few rare gems in this forum.
    Regards, Andrew
  16. SR7133
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    SR7133 iPF Novice

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    The company are sending their PDF Attachments which are produced by Adobe LiveCycle Designer ES8.2; modified using iText 2.1.7 by 1T3XT.

    PDF Version 1.7 (Acrobat 8.x)

    Is this the reason why mobile devices cannot open the attachments?
  17. twerppoet
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    twerppoet iPad Legend

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    Probably. A quick look at the iText site shows that it's main purpose is to create and manage dynamic/interactive PDF files. That is bound to vary from the standard PDF format to some degree.
  18. virumque
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    virumque iPF Noob

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    I opened a PDF on my new iPad. I get a grey screen, textured. I can coax out a Drop down that is a darker grey with the time and " No New Notifications" I can close down the screen and get to main iPad screen with apps on top and safari, mail, &c below. How do I restart mail? I did install new iOS; then I got normal mail screen, but stupidly, I open the PDF again! Textured grey screen ...
    Thanks
  19. twerppoet
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    twerppoet iPad Legend

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    Try tapping in the center of the screen. You should get a done or close button at the top left of the screen.
  20. virumque
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    virumque iPF Noob

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    I tried all manner of taps to no avail. I do note that the drop screen now has Twerpoet's message and an iPF icon. Thanks for the quick reply, though.
    I kept trying and after splaying four fingers on the screen I was rewarded with a banner at the top. I quickly pressed the upper left " DONE" and was presented with the message which I carefully replaced by another.
    Since I can simply avoid PDFs on the i-devices (naturally I am not tempted to try on my iPhone), I will wait to see if others encounter this behavior.
    Last edited: Nov 12, 2012

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