Ipad 2 suddenly cannot send mail - the server does not allow relaying

Discussion in 'iPad Help' started by Bradley33, Nov 22, 2011.

  1. Bradley33
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    Bradley33 iPF Noob

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    Hi all,

    Ipad2
    Wifi only

    I have had the iPad 2 for 2 months and it has worked fine with my aol email account on my home and public wifi.
    Last week I sent an email and received the message
    Cannot send mail
    A copy has been placed in your outbox. The recipient "xxxxxxxx@xxx.com" was rejected by the server because it does not allow relaying.

    The message appears whether I send an email from home or elsewhere irrespective of the recipient and to several different ISP's.

    I am the only user and have made no changes to the ipad settings that I am aware of.

    Do you think the iPad is faulty and should be returned to the apple store for a fix or are there things I should try first?

    Thank you.
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  2. blueyes
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    blueyes iPF Novice

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    Omg I have exactly the same thing... I've had my ipad2 since August and for the last week it has been showing exactly the same message, I really do hope there is a solution? Please help anyone :)
  3. blueyes
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    blueyes iPF Novice

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    I just wanted to add that mine also is an aol account, if that makes any difference? Thank you
  4. tinkermol
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    tinkermol iPF Noob

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    I have sent myself an message it says it has been sent but does not show up in my email. Everything was soooo easy setting it up until now help Thanks
  5. NYHorsewoman
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    NYHorsewoman iPad Fan

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    Same exact error here with two different emails. Just never would send it saying it had a relaying problem. Had nothing to do with an AOL email. Never sent so I had to send from my desktop remember what I had written!
  6. Bradley33
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    Bradley33 iPF Noob

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    I tried deleting/reinstalling the AOL account but the problem remains. If I email from my pc or llaptop they send ok.
    I have added a gmail account to the iPad. That works perfectly.

    There are several of us with the exactly the same reported error so please can someone with expertise suggest a fix?
  7. SweetPoison
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    SweetPoison iPad Legend

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    I moved this thread to our Help Section. In the meantime has anyone tried to reset your ipad?

    Hold the power button and the home button down at the same time, until you see the Apple logo. Approx 10 seconds or so. Then let it reboot.

    See if this helps until others chime in!
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  8. Bradley33
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    Bradley33 iPF Noob

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    I tried that but there is no difference.

    I should mention here that my AOL mail sends with no problem from pc's and Macs. This problem only happens on my iPad 2.

    I Went to an Apple store today, they checked all the settings and deleted and reinstalled the AOL profile but the problem remains.
    They suggested upgrading the operating system to 5 and said if that doesn't fix things I should book an appointment with one of their technical specialists. I will report back here with the result of the iOS 5 installation. They alerted me to the necessity of doing a full backup before attempting the upgrade or all my data will be lost.
  9. NYHorsewoman
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    NYHorsewoman iPad Fan

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    I turned on and off and still getting it occasionally too. I have the latest operating system.
  10. blueyes
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    blueyes iPF Novice

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    I just tried rebooting and holding down home button at sometime but did not solve problem! It must e something to with AOL on here as we all have AOL? No probs on my laptop..now all my mail is being stored up in my outbox! Please help ASAP ..thank you :)
  11. NYHorsewoman
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    NYHorsewoman iPad Fan

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    Just happened again with 2 important emails. Now I'm frustrated.
  12. twerppoet
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    twerppoet iPad Legend

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    Try deleting the account in Settings > Mail, Contacts, Calendars then re-adding it.
  13. blueyes
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    blueyes iPF Novice

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    Ok I will try that now, but I will back up first, thank you
  14. shanegem
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    shanegem iPF Noob

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    I have the exact same problem. Had my ipad2 since August, no problems. This morning has stopped sending emails. My default email is AOL.

    I've tried deleting the account and readding, I've plugged it into my laptop to make sure everything is up to date, which it is. And I've rebooted it, but the problem remains ??!!
  15. shanegem
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    shanegem iPF Noob

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    The problem must be with aol, as I've just sent an email from my hotmail account on my ipad and it has sent. I don't know how we'd put that right though ??!
  16. blueyes
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    blueyes iPF Novice

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    Hi Twerppoet, thanks for the advice, but that didn't make any difference either :(
  17. Bradley33
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    Bradley33 iPF Noob

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    Hi Twer,You should have read the earlier posts before suggesting something which has already been tried by me and others and by the apple store too. It did not fix the problem. I would be grateful for any possible solutions not tried yet.Thank you
  18. Bradley33
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    Bradley33 iPF Noob

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    Can you confirm you are getting the "cannot relay" problem with IOS 5 so the update did not fix the problem?I will try the update but if it doesn't work I shall allow an apple store tech to look at it. If that is unsuccessful I will return it for a refund on the basis that it is not fit for purpose. Just to recap, my aol mail works fine on pc's and macs. This problem is unique to my ipad 2 so I reasonably coclude that it is an apple incomptibility with aol.
  19. b00bie
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    b00bie iPad Fan

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    OK shooting from the hip here I have a POP3 account with a small ISP after I updated to OS5 I had the same issue. My outgoing mail server requires password authentication to connect to the server and the password was deleted during the update. I don't know if your AOL requires such a password. i went into Settings>Mail>selected my account>Outgoing Mail Server>Primary Server and filled in the host name, user name and password and that fixed the problem for me. Good luck
  20. blueyes
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    blueyes iPF Novice

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    But I updated to i0S5 no problem when it first came out, what in October and only now has my ipad2 started playing up! The last few days it was going to my outbox, but then after about an hour it was still sending, but now I don't even get that!

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