Ipad 2 stuck w itunes charger pic

[Kariann9]

Ipad 2- unsure on which iOS but may be original software or one upgrade only ever received. The kids just played on it, we tried upgrading by hooking to Mac as no aps worked anymore. It kept saying restore on laptop- we agreed but each time (tried 5 +) it won't successfully restore or upgrade.
Now it is stuck in itunes mode not allowing me access anything.
Advice?

 

[Kariann9]

Also- I see it connected on the laptop and it is not new. We do not care about the data on it. I tried using previous threads but mine seems unique.

 

[J. A.]

Put your device into recovery mode and try restoring it. Here are the instructions:
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

Hope that helps.

 

[Kariann9]

Put your device into recovery mode and try restoring it. Here are the instructions:
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

Hope that helps.

I did this last night. The iPad does reset- I get Apple logo, then back to charger logo.

 

[J. A.]

If it's on the charger logo, plug it in to a power source let it charge for at least 30 minutes. Try restoring it again afterwards.

If you get the "connect to iTunes" screen, recovery mode should help you out of it. Did you follow the instructions in my link exactly?

Also: is iTunes on your computer up to date?

 

[Kariann9]

I will try instructions again when I get home. Yes laptop is up to date. It is def iTunes plug showing not charger, but I'll try that too.

 

[Kariann9]

Error code 9 we are receiving too btw

 

[J. A.]

Error code 9 we are receiving too btw

Check your security software. Make sure it doesn't prevent your computer from connecting to Apple's servers. That's necessary, or else you won't be able to restore your iPad.

Also check your USB connection. If possible, try a different USB plug.

 

[Brian 244]

Error 9 means a USB/ Hardware error. Try a different cable, check your dock connector for damage or debris. If you are using a PC laptop, try a Mac. If none of these work try the apple store.

From personal experience some iPad 2s just up and die like this after a few years. I have a couple here in the parts bin that went the same way. You may want to prepare yourself for that possibility.

 

[Kariann9]

Ok cord changed/ rebooted - still same error 9 code. Any other tricks? It starts process and does extraction...,

 

[scifan57]

Since none of the recommended solutions has helped, you may want to consider taking the iPad to the nearest Apple Store for a Genius Bar appointment. They can try the update there and run a full diagnostic if it still won't update. The appointment is free and will tell you if you have a hardware problem that's preventing the restore.