Somebody, please HELP, it seems someone else has the same problem like mine. My Ipad 2 was working fine (IOS 8...)until I decided to try set it back to factory default & update IOS, through Itunes, and in the middle of process my Ipad screen just freeze & shows a logo asking to connect the USB to Itunes, and the Itunes screen shows "error code 9". Apple's support, online & at Apple stores, suggested it was the Ipad charging port was the problem but did not suggest repair but only replace, one of the Apple genius at the store even told me that Ipad 2 was not designed to be opened & repair therefore if something wrong with the hardware the only option is to replace it. Anyway, I had the port replaced "twice" with brand new ports, the itunes never missed (before & after port replace) to recognized my Ipad (serial number shows on Itunes) but again, in the middle of the process to restore & update IOS, the error code 9 popped up again and again. Seems to me this is not the hardware problem but software instead since the Ipad was working fine before I ran the factory default restore. Anyone know a fix to this, please help, thanks.