IPAD 2. app issue...? How to cancel a accidental purchased app ( adobe carousel )

Discussion in 'New Member Introductions - Site Assistance' started by devine, Dec 31, 2011.

  1. devine

    devine iPF Noob

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    Hi,
    For some reason I touched the adobe carousel app and now it says it has been
    PURCHASED ?? I was wondering how because they didn't ask for my credit card info
    but then I realized it was still in the system for a small 2.99 app payment. How
    Do I cancel it?? I haven't even downloaded it! Hmmmm. Thanks, Devine
     
    Last edited: Jan 2, 2012
  2. skimonkey

    skimonkey Administrator Staff Member

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    I am not sure how you would be able to purchase an app without being prompted to put your iTunes password in prior to installation. That's very odd that it shows up as being purchased and installed. Can you contact apple and give them your receipt number for a refund? Might be worth it, but also to find out how you had the app purchased without permission.
     
  3. Gabriel1

    Gabriel1 Super Moderator Staff Member

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    As Skimonkey said, you can apply for a refund.

    The only way I know that you can purchase an app without a password is if you have very recently purchased another app because there is a default setting (I think it's 15mins) within which you don't need to input the password again, this can be changed in the settings app.

    The Archangel
     
  4. Gabriel1

    Gabriel1 Super Moderator Staff Member

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    So, I've not tried to alter the time, I believe you can set it to 15mins (should be that by default) and never, not sure if there are any other options though.

    The Archangel
     

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  5. leelai

    leelai Administrator Staff Member

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    Hi and welcome to the Forum!

    The IPad Forum is a community of members from all walks of life and from all over the world coming together to share our experiences and to help each other learn about this wonderful piece of technology the Ipad. There is a wealth of information already here in the many threads we have so doing some searches will answer most of the questions you have. If then you cannot find the answer you are seeking then by all means post your question. There are many friendly and informed members here only too willing to help you.

    We also have our own App - It is a very simple app to navigate.
    http://itunes.apple.com/us/app/discussion-forum-for-ipad/id412896524?mt=8
    Reading the IPad manual is a great place to start so please download a copy of these.
    http://www.support.apple.com/manuals/ipad/
    2 very informative threads from which you will learn many tips and shortcuts for the IPad.
    http://www.ipadforums.net/ipad-general-discussions/21590-tips-tricks-those-us-who-dont-know.html
    http://www.ipadforums.net/ipad-os/49581-ios5-tips-tricks.html
    We have rules like any Community so please read these also
    http://www.ipadforums.net/forum-rul...um-rules-everybody-please-read.html#post14697

    Once again we welcome you here and are so pleased you have joined us!

    Sent from my iPad using iPF
     
  6. skimonkey

    skimonkey Administrator Staff Member

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    Good to know, Gabriel1--I didn't realize that the appstore purchasing can remain on for 15 minutes. That can be dangerous for me!
    Thank you!
     
  7. Gabriel1

    Gabriel1 Super Moderator Staff Member

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    It can, those app purchases can mount up!

    The Archangel
     
  8. techkid420

    techkid420 iPF Novice

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    My god they sure do!
    I wanted to set myself up with good apps from the get-go. Didn't even notice until I saw my statement which showed I spent $360 on apps! I knew I was spending a lot, but wow a few HD movies and a ton of apps and bam it adds up. Be careful!

    Sent from my Verizon 3G iPad 2 64GB using iPF
     
  9. skimonkey

    skimonkey Administrator Staff Member

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    Techkid--$360 on apps!! Wow, you have me beat that is for sure!!
     
  10. KittyInTheFedora

    KittyInTheFedora iPF Novice

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    So, to clarify, to refund an app, I send apple my receipt number?
     
  11. coolish

    coolish iPF Noob

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    You have to have a credit on file to have an apple account
     
  12. leelai

    leelai Administrator Staff Member

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    Yes this is how you do it, I think you need to explain why too. Do not just say you don't like the app as this won't qualify for a refund.

    Sent from my iPad using iPF
     
  13. leelai

    leelai Administrator Staff Member

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    No you don't, some Apple accounts can be created without a credit card or iTunes card. In Australia we can create an account without either cards.

    Sent from my iPad using iPF
     
  14. KittyInTheFedora

    KittyInTheFedora iPF Novice

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    Thanks guys :) now, is there a contact email, or do I call a number? Does it say on my emailed receipt thing, and I'm just being blind, or is it a cleverly hidden secret? :p
     
  15. leelai

    leelai Administrator Staff Member

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