iPad 1 exchange experiences

Discussion in 'iPad Help' started by jtrosky, Apr 6, 2011.

  1. jtrosky

    jtrosky iPad Fan

    Joined:
    Dec 7, 2010
    Messages:
    272
    Thanks Received:
    0
    Trophy Points:
    0
    Location:
    Philadelphia
    Ratings:
    +0 / 0
    I bought my iPad 1 shortly after release (it will be a year in about 10 days, I believe). Anyway, it seems there is a pea-sized spot on my screen that is "brighter" than the rest of the screen. It's really only noticeable on white or grey backgrounds. You don't notice it right away, but after you do notice it, it drives you crazy, especially when reading "over" that area...

    Other than that, everything is completely fine (not a scratch on the device). Any chance I could get the unit exchanged at the Apple store?
     
    Last edited by a moderator: Apr 12, 2011
  2. Harley man

    Harley man iPad Enthusiast

    Joined:
    Mar 16, 2011
    Messages:
    345
    Thanks Received:
    4
    Trophy Points:
    0
    Location:
    just outside of philly pa USA
    Ratings:
    +4 / 0
    I would return it today it's still under one year so it's covered
     
  3. Tim SPRACKLEN

    Tim SPRACKLEN iPad Legend

    Joined:
    Jan 3, 2011
    Messages:
    15,236
    Thanks Received:
    121
    Trophy Points:
    0
    Location:
    Scotland
    Ratings:
    +121 / 0
    Absolutely - they will exchange it without question. You might want to phone ahead, report a faulty screen, get a 'repair ticket' and wait until they have a replacement unit in stock.

    Tim
    Scotland
     
  4. jtrosky

    jtrosky iPad Fan

    Joined:
    Dec 7, 2010
    Messages:
    272
    Thanks Received:
    0
    Trophy Points:
    0
    Location:
    Philadelphia
    Ratings:
    +0 / 0
    Thanks for the replies. Sometimes I feel like I'm being a perfectionist and that most people wouldn't even notice it or if they did, wouldn't be bothered by it. Just wasn't sure how "strict" the Apple exchange policy was.
     
  5. Mountainbikermark

    Mountainbikermark iPad Addict

    Joined:
    Mar 10, 2011
    Messages:
    1,393
    Thanks Received:
    6
    Trophy Points:
    0
    Location:
    Colonial Heights,Va
    Ratings:
    +6 / 0
    From my experience they check for user damage, like water damage, chunks missing from the casing, etc and nothing stands out they are VERY liberal in their exchange policy

    Support Our Troops!!
    This post was Tapatalk approved. Sent from my Incpad
     
  6. jtrosky

    jtrosky iPad Fan

    Joined:
    Dec 7, 2010
    Messages:
    272
    Thanks Received:
    0
    Trophy Points:
    0
    Location:
    Philadelphia
    Ratings:
    +0 / 0
    FYI - I took my iPad 1 to the Apple Store ONE DAY before the 1-year warranty expired and within 5 minutes, they could "see" the issue and were preparing to give me a replacement refurbished (I guess - it looks new to me?) unit!

    I was extremely impressed with the Apple "customer service" for such a small issue with only one day left on the warranty!

    Question though - I see refurbished iPad have a 1 year warranty, but I was told I now have a new 90-day warranty. I guess they don't want to warrant people forever, eh?
     
  7. runkel123123

    runkel123123 iPF Noob

    Joined:
    Apr 12, 2011
    Messages:
    8
    Thanks Received:
    0
    Trophy Points:
    0
    Location:
    dallas
    Ratings:
    +0 / 0
    Hey jtrosky//
    lolzz... how could some one will give u another one year guarante,,, we the people never ever change.. wanna have everything done free
     
    Last edited by a moderator: Apr 12, 2011
  8. Hasty

    Hasty iPad Ninja

    Joined:
    Jun 2, 2010
    Messages:
    2,266
    Thanks Received:
    22
    Trophy Points:
    38
    Location:
    Location
    Ratings:
    +22 / 0
    Probably due to the fact that the iPad1 is out of production and there won't be many refurbs left.
     
  9. jtrosky

    jtrosky iPad Fan

    Joined:
    Dec 7, 2010
    Messages:
    272
    Thanks Received:
    0
    Trophy Points:
    0
    Location:
    Philadelphia
    Ratings:
    +0 / 0
    I think you mis-understood my point/question. I was certainly not complaining that I only got a 90-day warranty with my refurb unit! I'm happy that they even exchanged it at all to be honest! I was just curious which warranty was correct (90-day or 1-year) for a refurb?

    I guess the warranty length is different depending on how the owner came into possession of the reburb iPad (purchase or warranty-replacement).

    Again, just to be clear - I couldn't be happier with Apple support, the iPad in general or the 90-day warranty on the refurb!!!

    Thanks!
     

Share This Page

Search tags for this page
apple ipad exchange program
,
exchange ipad1
,
ipad exchange refurbished
,

ipad one to one exchange

,
part exchange my ipad 1 for ipad 5