iOS 5 Update Problems Flood Apple Support Forums

Discussion in 'User News Submissions' started by info, Oct 12, 2011.

  1. NTollinger

    NTollinger
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    User error confirmed.

    Unbeknownst to me...there is an iOS update for ATV...which will permit the mirror function...to mirror.

    I now know what I'M doing tonight.
     
  2. thebytedoc

    thebytedoc
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    Fair point .
     
  3. Drag Bunt

    Drag Bunt
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    Took 4 1/2 hours yesterday afternoon from start to finish. I can see where this would be a problem for folks who actually use their devices for important stuff. Agree that Apple should have planned better. No excuse with that big new server farm in NC for not managing what they had to know was going to be a massive number of downloads in a more professional manner. Steve would be unhappy.
     
  4. jsh1120

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    Took about 10 hours with many stop/start/wait/error/start/etc. to get to iOS 5. My impressions...

    () Apple failed miserably to prepare for and deal with the avalanche of people trying to update several very different devices. A staggered process would have been a far better approach and would have avoided a PR disaster.

    () I'm beginning to suspect that in addition to the demand placed on the Apple servers, the problems may well have been correlated with the amount of data on devices that had to be restored in the process. In my case I have an iPad 2 64G with about 35 gigabytes of data. Apple's estimate (displayed on my screen when the process began the first time) was that the update might be "an hour". That turned out to be an absurd underestimate even if the update had gone smoothly. But presenting an overly optimistic (to say the least) estimate to a user only fueled anxiety and a belief that the update process had failed.

    () All in all, I suspect that apart from luck of the draw, those who were updating an iPhone with a few songs or an iPad with a few apps may well have managed to get through the process without difficulty and without the entire process timing out. I'm guessing that the way the algorithms were set for the update placed those with large restoration needs at a distinct disadvantage, a disadvantage that grew the longer the process took.

    () The fact that the iOS update required an update of iTunes only added to the confusion and difficulty. I happened to have updated iTunes several days before but apparently because I have only an iPad and no iPhone or other "mobile device" associated with the iTunes application on the computer I use for the iPad, the updated version of iTunes continues to throw an error and tries to "fix" itself. Though this apparently had no impact on the iOS 5 update for my iPad, it only added to the confusion of trying to accomplish the update. And as I understand it, if I had been using a Mac as the computer for the update I would have had to have updated that operating system, as well. Piling one update on top of another for multiple devices contributed, I'm sure, to the entire fiasco and demand on Apple's servers.

    So, bottom line...

    () Failure to implement a staggered update process was a huge error for which there is no excuse. The entire process smacks of amateurism.

    () Misleading estimates, uninformative error messages, and the usual terrible messaging in iTunes, (e.g. restoration will delete everything on your device) added to the mess.

    () Apple's silence about the mess, the failure to provide a comprehensive iOS 5 upgrade FAQ, and the attempt to cram multiple updates to multiple devices and software applications into a complicated overall experience that does no credit to the firm.
     
  5. richsadams

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    iTunes: Backing up, updating, and restoring your iPhone, iPad, or iPod touch software
     
  6. typos74

    typos74
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    After installing ios5 all previously purchased apps no longer appear in the app store under purchased, but are installed on my ipad.

    Anybody experienced something similar?
     
  7. f4780y

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    Are you sure you are logged into the store with your apple ID? Go to Settings > Store, and check...
     
  8. typos74

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    Yes i am using my apple id. Only newly purchased apps appear ( those bought after installing ios5).
     
  9. richsadams

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    Did you try tapping on the "Sort by" (Most Recent/App Name) button?
    If that doesn't work have you tried restarting or resetting your iPad? More here:

    iPhone, iPad, iPod touch: Turning off and on (restarting) and resetting

    Also instead of looking on your iPad, if you open iTunes on your computer and access your account, click on "Purchase History" > "See All" do you see all of the apps that you've purchased listed? If that's the case, I agree that there's no reason they shouldn't show up on your iPad.
     
  10. typos74

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    Did all of the above. No result. The apps don't even appear at itunes under purchased!!
     

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