iOS 5 download difficulties - Kaspersky Anti-Virus

Discussion in 'iPad 2 Forum' started by itguy4, Oct 19, 2011.

  1. itguy4

    itguy4 iPF Noob

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    If anyone is having difficulty with the OS5 download and uses Kaspersky anti-virus, be sure to disable it. I struggled for days and was getting a message that the "network connection" timed out immediately after the download completed. I finally tried it with an ethernet connetion to my modem and I got the same message. After talking to Apple on the phone and trying several things, I ended up getting a different error code at the same time that referenced a code that the Apple Tech diagnosed as interference from the antivirus. I then disabled that and the download process was flawless.
     
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  2. Tim SPRACKLEN

    Tim SPRACKLEN iPad Legend

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    Thanks for that great advice - much appreciated.

    Tim
     
  3. Mahmud57

    Mahmud57 iPF Novice

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    Thanks. But I did not face any problem with Kaspersky 2011 installed in XP.
     
  4. ravenitalia

    ravenitalia iPF Noob

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    I echo that of Tim Spracklen above. For the life of me I couldn't figure out why Itunes would give me the same error, I tried so many times!.. Then I disabled my Kapersky antivirus and tried again, and wouldn't you know it-it completed and installed the updated operating system with absolutely no problems... Oh, and I am using Windows 7-if that makes a difference. :) Thanks again!
     
  5. richsadams

    richsadams iPad Super Guru

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    Indeed. Just one of the tips in our iOS Upgrade Troubleshooting Thread...

    http://www.ipadforums.net/ipad-help/49411-ios-5-5-0-1-upgrade-troubleshooting.html

    Welcome to the forum BTW!
     
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