I can't get into my ipad!

Discussion in 'iPad Help' started by appleproductlover, Dec 25, 2013.

  1. appleproductlover

    appleproductlover
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    Hi guys! So I got my new Apple iPad for Christmas'13 and it was up and running all fine. Then I found an update (can't remember which one) which then put my iPad into recovery mode! I did what it said and connected it to iTunes but then after trying to restore it, it said there was an Error! Now I cannot get into my iPad or restore it.

    How can I restart it????

    P.S. my iTunes is up to date and so is my computer.

    Please help...
     
  2. leelai

    leelai
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    Hi and welcome to the Forum!

    Did you receive an error code at all with this message?

    Have a look here....I hope this helps you....if not let us know
    http://support.apple.com/kb/TS1275

    Please do not post twice on your issue as it divides the information given and makes it confusing for members to follow. It is also against our Forum Rules, your other post has now been deleted.
     
  3. willerz2

    willerz2
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    If the instructions presented by leelai does not work, you can also try this.
     
  4. appleproductlover

    appleproductlover
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    Ok thanks for your help. My iTunes is up to date but it says so it can restore it needs to up date my ipad but I can't get into it! Also it's saying Error 21. Apparently it means its not in DUF mode properly but it is!
     
  5. leelai

    leelai
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    It could also mean that any security software you have installed on your PC is interfering with the process. Try disabling your security for the duration and see if this makes a difference.
     
  6. appleproductlover

    appleproductlover
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    Hiya! Managed to restore my ipad. Used another DFU mode and it worked perfectly
     
  7. leelai

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    Great to hear it's now working and thank you for letting us know! Enjoy!
     

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