I cannot change security questions

Discussion in 'iPad Apps' started by sethg1981, Aug 8, 2012.

  1. sethg1981
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    sethg1981 iPF Noob

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    Every time I try to download an app it says I need to answer security questions and asks for my apple id password. I enter it and a window pops up and it asks again, and again, and again. I know my password is correct and when I go to apple it only has one security question not 3. What the hell is going on?

    Also I have nothing waiting to download or update.
    Last edited: Aug 8, 2012
  2. leelai
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    leelai Administrator Staff Member

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    Hi and welcome to the Forum!

    When an app behaves strangely it is best to close it completely and then relaunch it. From the home screen do the four finger swipe up or double press the home button to reveal your multi task bar. These are all the apps that you have opened at one time. Long press the app until it jiggles and a red minus sign will appear above it. Press the minus sign, this will close the app, not delete it, now press the home button to return to your screen. It's also a good idea to close all these apps, as it helps the iPad run smoothly, let us know how you go.

    Restart - Press and hold the power off button, the one at the top right. You will see a slide appear to power off, slide this and the screen will go dark and a Whirly will appear. When the Whirly disappears your iPad is now off. Press the power button again until the Apple logo appears, this will take a few seconds and your iPad will restart. You should restart your iPad occasionally also as it will keep it running well. Now see if it is operating.

    Reset - Hold the power off button and the home button simultaneously, keep holding them in and you will see the power off slide appear and disappear, wait until you see the Apple logo appear before releasing the buttons. It will take a little longer for your iPad to start.

    The IPad Forum is a community of members from all walks of life and from all over the world coming together to share our experiences and to help each other learn about this wonderful piece of technology the Ipad. There is a wealth of information already here in the many threads we have so doing some searches will answer most of the questions you have. If then you cannot find the answer you are seeking then by all means post your question. There are many friendly and informed members here only too willing to help you.

    We also have our own App - It is a very simple app to navigate.
    http://itunes.apple.com/us/app/discussion-forum-for-ipad/id412896524?mt=8
    Reading the IPad manual is a great place to start so please download a copy of these.
    http://www.support.apple.com/manuals/ipad/
    3 very informative threads from which you will learn many tips and shortcuts for the IPad.
    http://www.ipadforums.net/ipad-general-discussions/21590-tips-tricks-those-us-who-dont-know.html
    http://www.ipadforums.net/ipad-os/49581-ios5-tips-tricks.html
    http://www.ipadforums.net/ipad-help...shortcuts-helpful-places-people-new-ipad.html
    We have rules like any Community so please read these also
    http://www.ipadforums.net/forum-rul...um-rules-everybody-please-read.html#post14697

    Once again we welcome you here and are so pleased you have joined us!

    iPad 2 3G 64gb
    Last edited: Aug 9, 2012
  3. Mickey330
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    Mickey330 Administrator Staff Member

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    Try signing out of the App Store (there's an account button in the lower left side of most of the store pages). Then, check in your Settings app to make sure that you are signed out. Then, try the restart or reset as leelai described above and then sign back into the App Store.

    Other than that, I've got nothing else. Except, if it still won't work, may I suggest a visit to the Geniuses at the Apple Store. It's a free visit and maybe they can help.

    Sorry for your troubled and good luck.

    Marilyn

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