I bought a second hand ipad4, it keeps asking for iCloud password for old user!

Discussion in 'iPad 4 Forum' started by Popsc, Nov 4, 2013.

  1. Popsc

    Popsc
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    I brought ipad4 of Gumtree about 10 months ago. Since iOS update it won't let me set up my own iCloud and asks for previous owners password to their iCloud account. I tried to contact this user but he keeps ignoring my calls and texts. I have rest the Ipad to factory settings, but now it won't let me use it at all and keeps asking for password for the old user in iCloud. Please can someone help on how I can by pass this or what I can do....will jail breaking it do this, as I don't want to go down this road. All your help is much appreciated. Thanks
     
  2. J. A.

    J. A.
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    Hi, Popsc! Welcome to iPF!

    There's no workaround for this, sorry! You need the previous owner's Apple ID and password, or he needs to remove this device from iCloud through a browser/computer. After reading your post, I assume "Find my iPad" is activated in iCloud. Only the former user can turn it off, so that you can set it up as new, with your Apple ID.

    The feature can be disabled these ways: http://support.apple.com/kb/HT5661
     
  3. Popsc

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    Thanks for your reply J.A..what if I take it to a Apple store will they be able to sort it or if I jailbreak it will that sort it. Please help
     
  4. scifan57

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    I'm sorry, but neither Apple nor jailbreaking can help you here. The only way for your iPad to be activated is to have the original owner input his Apple ID and password. If he won't do that for you, it will be impossible to activate the iPad.
     
  5. Popsc

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    Thanks for your reply. So it seems as that I'm stuck in Limbo.
    I called Apple and they said what Scifan57 replied. There must be away around this some how. Thanks
     
  6. scifan57

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    There is "no way around this". As I said in my earlier post, only the Apple ID and password of the original owner can get your iPad working again.
     
  7. buerkletucson

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    This thread is awesome advice for anyone contemplating selling their iPad or other Apple device.

    Thanks for the heads up everyone!:thumbs:
     
  8. skimonkey

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  9. jthessin

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    Why can't this particular user just perform a full restore?
    We do this all the time in my school district.
     
  10. J. A.

    J. A.
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    Because "Find my iPad" was activated in iCloud, and the iPad was updated to iOS 7. You can't disable Find my iPad/iPhone without the original owner's Apple ID and password on your own in that case.
     
    #10 J. A., Nov 5, 2013
    Last edited: Nov 5, 2013

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