I bought a second hand ipad4, it keeps asking for iCloud password for old user!

Discussion in 'iPad 4 Forum' started by Popsc, Nov 4, 2013.

  1. Popsc
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    Popsc iPF Noob

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    I brought ipad4 of Gumtree about 10 months ago. Since iOS update it won't let me set up my own iCloud and asks for previous owners password to their iCloud account. I tried to contact this user but he keeps ignoring my calls and texts. I have rest the Ipad to factory settings, but now it won't let me use it at all and keeps asking for password for the old user in iCloud. Please can someone help on how I can by pass this or what I can do....will jail breaking it do this, as I don't want to go down this road. All your help is much appreciated. Thanks
  2. J. A.
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    Hi, Popsc! Welcome to iPF!

    There's no workaround for this, sorry! You need the previous owner's Apple ID and password, or he needs to remove this device from iCloud through a browser/computer. After reading your post, I assume "Find my iPad" is activated in iCloud. Only the former user can turn it off, so that you can set it up as new, with your Apple ID.

    The feature can be disabled these ways: http://support.apple.com/kb/HT5661
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  3. Popsc
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    Popsc iPF Noob

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    Thanks for your reply J.A..what if I take it to a Apple store will they be able to sort it or if I jailbreak it will that sort it. Please help
  4. scifan57
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    scifan57 Super Moderator Staff Member

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    I'm sorry, but neither Apple nor jailbreaking can help you here. The only way for your iPad to be activated is to have the original owner input his Apple ID and password. If he won't do that for you, it will be impossible to activate the iPad.
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  5. Popsc
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    Popsc iPF Noob

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    Thanks for your reply. So it seems as that I'm stuck in Limbo.
    I called Apple and they said what Scifan57 replied. There must be away around this some how. Thanks
  6. scifan57
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    scifan57 Super Moderator Staff Member

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    There is "no way around this". As I said in my earlier post, only the Apple ID and password of the original owner can get your iPad working again.
  7. buerkletucson
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    buerkletucson iPad Junkie

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    This thread is awesome advice for anyone contemplating selling their iPad or other Apple device.

    Thanks for the heads up everyone!:thumbs:
  8. skimonkey
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  9. jthessin
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    jthessin iPF Novice

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    Why can't this particular user just perform a full restore?
    We do this all the time in my school district.
  10. J. A.
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    Because "Find my iPad" was activated in iCloud, and the iPad was updated to iOS 7. You can't disable Find my iPad/iPhone without the original owner's Apple ID and password on your own in that case.
    Last edited: Nov 5, 2013
  11. Poisonivy
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    Poisonivy Super Moderator Staff Member

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    I just sold my iPad 2 and the store had me disable Find my iPad, as has been said the original owner didn't do that.
  12. Popsc
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    Thanks for all your replys, I even went to the Apple store and they said they couldn't do nothing. I am a bit miffed with myself and with Apple as I showed them the it in the original box in which I received it and gave them all my details. I just want to get this sorted, as I purchased it in good will from the original owner.
  13. Poisonivy
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    Poisonivy Super Moderator Staff Member

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    I wish we could help, It's really bad of the original owner just to ignore you, Can the site you bought it from intervene for you?
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  14. Popsc
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    Popsc iPF Noob

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    I have emailed Gumtree today and will see what they say. But I doubt they'll do anything as I don't have ad number, but I gave them his email and telephone jumber. Hopefully they can track the ad. Thanks
  15. Poisonivy
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    Poisonivy Super Moderator Staff Member

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    Fingers crossed, let us know how it goes....you could always threaten the seller with the small claims court if all else fails, after all he knowingly sold you a device that is no good to you and now is refusing to co-operate in order to put it in a state where it is usable, It might be worth a go as a last resort.
  16. buerkletucson
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    buerkletucson iPad Junkie

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    Just wondering outloud.....

    Why would anyone that sold a device not cooperate and help with a simple 1 minute task of logging into his account and disabling this, so the new owner can use it?
    Is the seller just a jerk or is there more to this story than we are hearing???


    Good luck nonetheless....
    Last edited: Nov 6, 2013
  17. Popsc
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    I can tell you that Gumtree are investigating it and said all they'll be able to do is ban him off their site....which means he'll just use another email address to sell from!!. They also advised going through small claims court! I'm gonna leave it till next week and give this person a little time before I do anything else. I can also a sure you that there's nothing more behind this story. Thanks for all your replies. .....I may need to book a ticket to the USA to go and see Apple to get them to change their policy, no other innocent souls get in the same situation as me!
  18. Poisonivy
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    Good luck, I hope you get a good result, please let us know how it goes.
  19. buerkletucson
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    buerkletucson iPad Junkie

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    While I have no reason to doubt your story................and while I sypathize with you if all that is said is 100% true, you need to look at the whole picture........

    The simple fact the "previous owner" is not cooperating is suspicious at best.
    Who says this unit is not stolen? Just because you may be an innocent victom doesn't change that.

    There are simple proceses in place by Apple that prevent this scenerio.
    If the previous owner would of reset the unit properly or would simply log into their account this issue would not exist.

    Buying used is always a risk.........a good deal may not always turn out that way in the end.
    Good luck......hope things turn out for you.
  20. willerz2
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    willerz2 iPad Addict

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    When buying used products, particularly since iOS 7 is released, buying devices that are unsealed are at your own risk. Buying sealed products is the safest. If you're to buy an unsealed device on iOS 7, local meetups is a must so that you can go through a buyer's checklist before paying for it. Otherwise, the owner will take advantage of their insurance by reporting their devices stolen and getting a brand new device while profiting off of the buyer's ignorance.

    Particularly in the States, this is a major issue.

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