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Discussion in 'iPad 2 Forum' started by jennifromtheblock, Nov 20, 2011.

  1. jennifromtheblock
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    jennifromtheblock iPF Novice

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    Hey all.

    Had my iPad 2 3G for a week now and cannot get onto iTunes.

    I have googled and tried everything except a complete restore

    Is this a known error?

    I have tried the following:
    Hard reboot
    Sign in and out of store in settings
    Ensured cellular data is set to on
    Tried to link though app store
    Activated genius a and deactivated again
    Removed restrictions with a code

    What else?

    I am about to start using this thing as a frisbee. Aaargh.

    Any other suggestions please?


    Thanks
  2. Gabriel1
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    Gabriel1 Super Moderator Staff Member

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    Ok, if I understand what you are saying, you touch the iTunes app and either it doesn't open or it doesn't connect?

    The Archangel
  3. jennifromtheblock
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    jennifromtheblock iPF Novice

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    Hi,

    Yes. I get, "cannot connect to iTunes store".
  4. MrLuke
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    MrLuke iPad Fan

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    Are you using a wifi or cellular network. If the former check on another device that your Internet is actually working. My ISP goes down more than I care to mention. If using a cellular network, are you sure you have good enough signal to load the iTunes store? Is it just your iTunes store that is not connecting or your app store too?
  5. jennifromtheblock
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    jennifromtheblock iPF Novice

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    I am using the 3G and I can connect to the web through safari... I am online now.
  6. MrLuke
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    MrLuke iPad Fan

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    Well I'm at a loss then. If you're able to connect to safari as you've pointed I can only thing of one reason why you can't load the store. My only reason would be the fact that the store may require more bandwidth than safari and you are thus unable to load the store due to insufficient signal. But that's just me thinking on the spot and I'm not sure whether that would be correct. If I were in your situation, I'd sync my iPad to my comp (creating a backup), restore the iPad, and then resend everything back on and hope for the best. Then again, if you can hold out on using it as a frisbee you might get a worthwhile answer in the next few hours. Best of luck either way, I'm interested to find out the problem.
  7. jennifromtheblock
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    jennifromtheblock iPF Novice

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    Thanks. I am going to try a restore. Just connected it to my laptop but it says it will take 6hrs to download the iPad update?!
  8. jennifromtheblock
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    jennifromtheblock iPF Novice

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    And why can I only get iTunes u on my laptop?
  9. Gabriel1
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    Gabriel1 Super Moderator Staff Member

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    Have you managed to get into the iTunes app on your iPad yet because it is there, it's a tab at the bottom of the app when it's opened.

    The Archangel
  10. jennifromtheblock
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    jennifromtheblock iPF Novice

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    The itunes app is on the ipad but when i open it i can only see "Podcasts, iTunes u and downloads".
  11. Gabriel1
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    Gabriel1 Super Moderator Staff Member

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    Mine looks like this......

    The Archangel

    Attached Files:

  12. iPad.George
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    iPad.George iPF Noob

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    I normally get the same message when my Internet is playing up. If I were you I'd contact your cellular network to see if there are any issues from there end.

    Kind Regards,
    George.
  13. jennifromtheblock
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    jennifromtheblock iPF Novice

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    Thanks George, will try that, but my Internet connection is fine, so I don't think it is a connectivity issue.

    Archangel, I only get 3 of those options in the menu bar.

    Just wondering, should I have a user name and password in my apn settings? Because i don't.
  14. Gabriel1
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    Gabriel1 Super Moderator Staff Member

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    First off, and you may have already mentioned this but are you in the USA?

    I don't think APN should affect it (although not entirely sure).

    We'll get this sorted!

    The Archangel
  15. iPad.George
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    iPad.George iPF Noob

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    Oh I see. Erm, I'm not too sure on what you could do then. Hopefully you should get a solution later on in this thread. Good luck!
  16. Gabriel1
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    Gabriel1 Super Moderator Staff Member

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    Ok, I just did a bit of searching on here and f4780y solved someone else's problem when this happened, they had some restrictions turned on in the Settings App.

    Go to Settings>General>Restrictions and I'm guessing that you have something enabled here?

    The Archangel
  17. jennifromtheblock
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    jennifromtheblock iPF Novice

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    Thanks Archangel? All restrictions are disabled.

    There is a 5page thread on the apples discussion forum about this, and I have tried every single suggested solution so far, except for the resort. I am still waiting for the iPad software update to reload for that, 3hours remaining....
  18. Gabriel1
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    Gabriel1 Super Moderator Staff Member

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    Hmm, and there I was thinking that we were getting somewhere.....I'll go do some more research while you are downloading!

    The Archangel
  19. Gabriel1
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    Gabriel1 Super Moderator Staff Member

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    Ok, I don't think you confirmed which country you are in when I asked earlier?

    The Archangel
  20. jennifromtheblock
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    jennifromtheblock iPF Novice

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    I am in South Africa.

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