I sent to them through using iTunes "Report a Problem", for a track missing in an album I bought. The answer I got: > Dear __________, > > Your request for a refund for "_________________________________" > was carefully considered; however, according to the iTunes > Store Terms of Sale, all purchases made on the iTunes Store are > ineligible for refund. This policy matches Apple's refund policies and > provides protection for copyrighted materials. > > You can review the iTunes Store Terms of Sale for more information: > > [link disallowed] > > Sincerely, > > Lilly > iTunes Store Customer Support > [link disallowed] (it says: Sincerely, but the reply was nothing Sincere) So they just send template answers... I also reported that another album I bought did not show up in my iCloud at all and I hope to have it back on iCloud, and I got the same template answer. How can this iTunes / iCloud issue be solved?