1. Due to the recent site upgrade, the iPadForums (iPF) App will no longer work. The new iPadForums.net website has been designed from the ground up to work perfectly from any mobile, tablet, or desktop computer using the built in internet browser. Create a shortcut to iPadForums.net on your home screen by following these steps: Create an icon for iPadForums.net

How to solve the iTunes Store or iCloud Missing Item issue? Customer Service no use

Discussion in 'iCloud' started by wonderingwhywhy, Oct 18, 2011.

  1. wonderingwhywhy
    Offline

    wonderingwhywhy iPF Noob

    Joined:
    Oct 18, 2011
    Messages:
    4
    Thanks Received:
    0
    Trophy Points:
    0
    Ratings:
    +0 / 0
    I sent to them through using iTunes "Report a Problem", for a track missing in an album I bought. The answer I got:


    > Dear __________,
    >
    > Your request for a refund for "_________________________________"
    > was carefully considered; however, according to the iTunes
    > Store Terms of Sale, all purchases made on the iTunes Store are
    > ineligible for refund. This policy matches Apple's refund policies and
    > provides protection for copyrighted materials.
    >
    > You can review the iTunes Store Terms of Sale for more information:
    >
    > [link disallowed]
    >
    > Sincerely,
    >
    > Lilly
    > iTunes Store Customer Support
    > [link disallowed]


    (it says: Sincerely, but the reply was nothing Sincere)


    So they just send template answers... I also reported that another album I bought did not show up in my iCloud at all and I hope to have it back on iCloud, and I got the same template answer. How can this iTunes / iCloud issue be solved?
  2. stevnim
    Offline

    stevnim iPF Novice

    Joined:
    Jun 10, 2011
    Messages:
    64
    Thanks Received:
    8
    Trophy Points:
    0
    Location:
    St. Louis Park, MN
    Ratings:
    +8 / 0
    Purchase issues cannot be solved here and are beyond the scope of this forum. Only the retailer, Apple, can actually do anything about this problem. You may want to phone them with this issue and maybe speak with a supervisor.

    Never jump into a pile of leaves with a wet sucker.
  3. Kathryn4812
    Offline

    Kathryn4812 iPad Fan

    Joined:
    Jun 27, 2011
    Messages:
    146
    Thanks Received:
    1
    Trophy Points:
    0
    Ratings:
    +1 / 0
    With a wet what??
  4. stevnim
    Offline

    stevnim iPF Novice

    Joined:
    Jun 10, 2011
    Messages:
    64
    Thanks Received:
    8
    Trophy Points:
    0
    Location:
    St. Louis Park, MN
    Ratings:
    +8 / 0
    It's a quotation from Linus van Pelt.
  5. wonderingwhywhy
    Offline

    wonderingwhywhy iPF Noob

    Joined:
    Oct 18, 2011
    Messages:
    4
    Thanks Received:
    0
    Trophy Points:
    0
    Ratings:
    +0 / 0
    Perhaps people have encountered similar problems and can tell how to solve it. Perhaps emailing some where, or call a particular customer support line (and what's the phone number to use?) These all go to the very main usage if iPhone / iPad with iCloud.

    And what do you mean by "Never jump into a pile of leaves with a wet sucker."
  6. stevnim
    Offline

    stevnim iPF Novice

    Joined:
    Jun 10, 2011
    Messages:
    64
    Thanks Received:
    8
    Trophy Points:
    0
    Location:
    St. Louis Park, MN
    Ratings:
    +8 / 0
    If it were me, I would contact the retailer directly, but maybe another member can suggest something.

    The "pile of leaves" is a quotation from Linus van Pelt, a Peanuts comic strip character. He was the creation of Charles M. Schulz. He wrote the humorous strips for almost 50 years.

    "Never jump into a pile of leaves with a wet sucker."
  7. Kathryn4812
    Offline

    Kathryn4812 iPad Fan

    Joined:
    Jun 27, 2011
    Messages:
    146
    Thanks Received:
    1
    Trophy Points:
    0
    Ratings:
    +1 / 0
    Yes, I get the Peanuts connection. I personally am having problems with the meaning of sucker in this instance. Of course, maybe there is no meaning and that's where the joke lies.... I know, I'll check a dictionary.
  8. robertlc
    Offline

    robertlc iPad Junkie

    Joined:
    Jun 1, 2010
    Messages:
    770
    Thanks Received:
    6
    Trophy Points:
    0
    Location:
    Long Beach, MS
    Ratings:
    +6 / 0
    sucker = lollipop
  9. Kathryn4812
    Offline

    Kathryn4812 iPad Fan

    Joined:
    Jun 27, 2011
    Messages:
    146
    Thanks Received:
    1
    Trophy Points:
    0
    Ratings:
    +1 / 0
    Thank you!! And that's excellent advice, though maybe not terribly relevant.
  10. wonderingwhywhy
    Offline

    wonderingwhywhy iPF Noob

    Joined:
    Oct 18, 2011
    Messages:
    4
    Thanks Received:
    0
    Trophy Points:
    0
    Ratings:
    +0 / 0
    You didn't mean by purchasing songs or audiobook from iTunes store I am a sucker? Or a sucker after the fact that the songs can't be downloaded again?
  11. col.bris
    Offline

    col.bris Administrator Staff Member

    Joined:
    Mar 25, 2010
    Messages:
    5,534
    Thanks Received:
    420
    Trophy Points:
    83
    Location:
    Brisbane , Queensland Australia
    Ratings:
    +458 / 0
    Let's get back on track please thanks
  12. antonio107
    Offline

    antonio107 iPad Fan

    Joined:
    Apr 13, 2011
    Messages:
    246
    Thanks Received:
    1
    Trophy Points:
    0
    Location:
    Ottawa
    Ratings:
    +1 / 0
    Google brought me back here, and I've been having precisely this problem too.

    It's strange, because almost WITHOUT exception I always buy entire albums. I have entire albums on my classic iPod. I've been buying music on iTunes since probably 2005 or so, and I was really excited about the iCloud, since a lot of my M4P tracks are on towers buried in my mom's basement, that I'd rather not have to resurrect one by one to get my music.

    What's weird is that it will recognize, say, ONE song that I downloaded from an album ("Woman" from Wolfmother's self-titled debut album, for instance), and yet it has NO OTHER tracks from that album listed. I have the entire album, I burnt the entire album to a CD, I have the entire album on my iPod. And yet there's a dozen tracks missing. The same is true for at least a dozen other albums that I can see from the list on my iTunes purchased tracks by searching on my iPad. I sure hope that this is some sort of beta glitch that's going to get fixed, because otherwise I am NOT impressed one bit by this service. If this old geezer of an iPod decides to die on me, my only recourse is to scrounge through a bunch of authorized account towers, and piecemeal together my collection, making the iCloud worthless. :mad:
  13. wonderingwhywhy
    Offline

    wonderingwhywhy iPF Noob

    Joined:
    Oct 18, 2011
    Messages:
    4
    Thanks Received:
    0
    Trophy Points:
    0
    Ratings:
    +0 / 0
    I found the solution :thumbs::thumbs::thumbs:, which is to go to Express Lane instead. The customer support there is to solve issue, while the "Report a problem" in the email receipt seems like is for refund handling only.

    Either google for: express lane apple

    or go to the address as of right now: https://expresslane.apple.com
  14. antonio107
    Offline

    antonio107 iPad Fan

    Joined:
    Apr 13, 2011
    Messages:
    246
    Thanks Received:
    1
    Trophy Points:
    0
    Location:
    Ottawa
    Ratings:
    +1 / 0
    It says the system is down. :-( But thanks! Will try it when it's back up!

Share This Page

Search tags for this page
albums missing on icloud
,
does icloud have my music folder cause it is missing from itunes
,
how to put missing icloud icon on ipad
,
icloud albums missing
,
icloud disappeared from itunes
,
icloud disappeareg from ipad
,

icloud icon missing

,
icloud icon missing from ipad
,
icloud missing music
,
icloud music disappeared
,
icloud music missing
,
icloud songs missing
,
itunes icloud disappeared
,
missing icloud icon
,
missing songs in icloud
,
music purchased has disappeared in icloud
,
should there be an icloud icon on ipad 2
,
songs missing on icloud
,
why am i missing songs in the icloud
,
why is there an icloud icon next to my songs