How to solve the iTunes Store or iCloud Missing Item issue? Customer Service no use

Discussion in 'iCloud' started by wonderingwhywhy, Oct 18, 2011.

  1. wonderingwhywhy

    wonderingwhywhy
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    I sent to them through using iTunes "Report a Problem", for a track missing in an album I bought. The answer I got:


    > Dear __________,
    >
    > Your request for a refund for "_________________________________"
    > was carefully considered; however, according to the iTunes
    > Store Terms of Sale, all purchases made on the iTunes Store are
    > ineligible for refund. This policy matches Apple's refund policies and
    > provides protection for copyrighted materials.
    >
    > You can review the iTunes Store Terms of Sale for more information:
    >
    > [link disallowed]
    >
    > Sincerely,
    >
    > Lilly
    > iTunes Store Customer Support
    > [link disallowed]


    (it says: Sincerely, but the reply was nothing Sincere)


    So they just send template answers... I also reported that another album I bought did not show up in my iCloud at all and I hope to have it back on iCloud, and I got the same template answer. How can this iTunes / iCloud issue be solved?
     
  2. stevnim

    stevnim
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    Purchase issues cannot be solved here and are beyond the scope of this forum. Only the retailer, Apple, can actually do anything about this problem. You may want to phone them with this issue and maybe speak with a supervisor.

    Never jump into a pile of leaves with a wet sucker.
     
  3. Kathryn4812

    Kathryn4812
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    With a wet what??
     
  4. stevnim

    stevnim
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    It's a quotation from Linus van Pelt.
     
  5. wonderingwhywhy

    wonderingwhywhy
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    Perhaps people have encountered similar problems and can tell how to solve it. Perhaps emailing some where, or call a particular customer support line (and what's the phone number to use?) These all go to the very main usage if iPhone / iPad with iCloud.

    And what do you mean by "Never jump into a pile of leaves with a wet sucker."
     
  6. stevnim

    stevnim
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    If it were me, I would contact the retailer directly, but maybe another member can suggest something.

    The "pile of leaves" is a quotation from Linus van Pelt, a Peanuts comic strip character. He was the creation of Charles M. Schulz. He wrote the humorous strips for almost 50 years.

    "Never jump into a pile of leaves with a wet sucker."
     
  7. Kathryn4812

    Kathryn4812
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    Yes, I get the Peanuts connection. I personally am having problems with the meaning of sucker in this instance. Of course, maybe there is no meaning and that's where the joke lies.... I know, I'll check a dictionary.
     
  8. robertlc

    robertlc
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    sucker = lollipop
     
  9. Kathryn4812

    Kathryn4812
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    Thank you!! And that's excellent advice, though maybe not terribly relevant.
     
  10. wonderingwhywhy

    wonderingwhywhy
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    You didn't mean by purchasing songs or audiobook from iTunes store I am a sucker? Or a sucker after the fact that the songs can't be downloaded again?
     

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