How to clear or reset Ipad when it won't recognize original password?

[scleverley]

How to clear or reset Ipad when it won't recognize original password?
I originally set up my ipad with a hotmail account. That account ended up being hacked and shut down. My ipad wil not recognize the password. I want to give the ipad to one of my children but I can't clear or reset it because it won't accept the password. What options do I have?

 

[Mickey330]

How to clear or reset Ipad when it won't recognize original password?
I originally set up my ipad with a hotmail account. That account ended up being hacked and shut down. My ipad wil not recognize the password. I want to give the ipad to one of my children but I can't clear or reset it because it won't accept the password. What options do I have?

When you say "original password" - do you mean your AppleID (which is tied in to that Hotmail account) or the passcode you enter when you awake the iPad from sleep?

If you mean the latter, you can connect it to iTunes and restore a fresh version of iOS 7 onto it. If you don't put an old backup on it, the passcode will not get reactivated and you will have an iPad that is as new as if it came out of the box. Hopefully, that'll work as that's what you want to do to pass it on...

Marilyn

 

[scleverley]

The original Apple ID. It was set up with a hotmail account that was shut down. The password is no longer recognized and I have no access to that email.

 

[J. A.]

Contact Apple support: https://getsupport.apple.com/ServiceOptionAction.action
Hopefully they can help solve your problem.

 

[AQ_OC]

The password to your hotmail account has nothing to do with the Apple ID password. In other words, your Apple ID might be [email protected] and you can login to that (or can't in your case) at outlook.com but that same email address is your Apple ID and that account has its own password and does not need your hotmail account password. It needs your Apple ID account password. And if it ever worked, it should still work because it never needs to do anything at your hotmail account.