Hi, new user seeking advice

Discussion in 'iPad Help' started by Stmk1974, May 16, 2011.

  1. Stmk1974
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    Stmk1974 iPF Noob

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    Hiya, headphone port in iPad 1 has stopped working. On board speakers are fine, tried multiple headphones, so am sure its the port. Anyone know if there are any known issues or is it most likely to be a HW fault
  2. Tim SPRACKLEN
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    Tim SPRACKLEN iPad Legend

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    The easiest first way to try to solve ‘unexplained’ or ‘unusual’ problems with the iPad are:-

    Force the offending app to close. If you have iOS 4.2 or 4.3 double-press the ‘Home’ button to bring up the multi-task bar at the bottom of the screen. Press *and hold* any icon until they start to ‘jiggle’. Then tap the top left-hand corner of the app that you want to close. It will ‘disappear’ from the list. Don’t panic - you’ve not deleted it, just closed it. Now tap the Home screen and the multi-task bar will disappear. Re-open the iPad’s app and see if the problem has resolved itself. If not, it’s on to possible solution number two!!
    Restart the iPad. Press *and hold* the Power button. After a couple of seconds a slider control will appear asking you to confirm that you really want to switch the iPad off (this is all you’ll be doing). Slide the control to accept. A rotating white ‘bezel’ will appear in the iPad screen as the iPad powers down (it takes a few seconds, just like it would if you were shutting down your PC). When the screen of the iPad has gone completely blank, press *and hold* the Power button for a couple of seconds until the white Apple logo appears and the iPad starts to power up. This takes several seconds, so be patient. During the power up the automatic screen orientation function is disabled, so don’t panic. A few seconds before the power up is complete, the iPad plays a little ‘jingle’ and then you’re back to the Home screen. Restart the iPad’s app and see if the problem persists. Apple (and Forum members) recommend that you power down your iPad at least once a week, just as you might regularly completely switch off your PC. The normal procedure of just briefly pressing the Power button of the iPad merely puts it to ‘sleep’. Most Forum members have found that one of the two methods I’ve mentioned here cure a whole bunch of unexplained problems and are an easy first step to resolving most anything that happens on the iPad.

    Tim
    Scotland
  3. Stmk1974
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    Stmk1974 iPF Noob

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    Hi Tim, thanks for reply. Sadly neither worked. Shame as I am a big fan of the "reboot" school of repairs - does solve a disproportionate amount of issues :) I fear it is a hardware issue.
  4. Tim SPRACKLEN
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    Tim SPRACKLEN iPad Legend

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    Further idea - do you have it in the dock when you trying to get the headphones to work, or is it plugged in to the charger?

    The reason I ask is that we had a couple of members a while ago with a similar problem and it turned out to be a faulty charger connector (in one case) or dock connector (the other case). The pins in the dock connector carry the audio to and a fault had developed in the connector.

    So, although it's a long shot, might be worth unplugging it from the charger or dock. If it wasn't plugged in - and you've tried multiple headphones and you're aware that you have to press the headphone plug in really hard on the iPad to make it work, then I guess it's a hardware fault....:(

    Tim

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