Hi I am new and need some help please

Discussion in 'New Member Introductions - Site Assistance' started by helen1104, May 1, 2012.

  1. helen1104
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    helen1104 iPF Novice

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    Hi everyone
    I have had an IPad for around 12 months now and was using MSN &live messenger pro to chat to friends and the last couple weeks it keeps shutting down and I cannot get into my chat history to retrieve some info I had on
    There ,,can anyone please help me and advise what to do,,,,I have also paid the 99 cents to update the app but still no luck. Please anyone would really appreciate any help

    Thanks Helen
  2. leelai
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    leelai Administrator Staff Member

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    Hi and welcome to the Forum!

    When an app behaves strangely it is best to close it completely and then relaunch it. From the home screen do the four finger swipe up or double press the home button to reveal your multi task bar. These are all the apps that you have opened at one time. Long press the app until it jiggles and a red minus sign will appear above it. Press the minus sign, this will close the app, not delete it, now press the home button to return to your screen. It's also a good idea to close all these apps, as it helps the iPad run smoothly, let us know how you go.

    The IPad Forum is a community of members from all walks of life and from all over the world coming together to share our experiences and to help each other learn about this wonderful piece of technology the Ipad. There is a wealth of information already here in the many threads we have so doing some searches will answer most of the questions you have. If then you cannot find the answer you are seeking then by all means post your question. There are many friendly and informed members here only too willing to help you.

    We also have our own App - It is a very simple app to navigate.
    http://itunes.apple.com/us/app/discussion-forum-for-ipad/id412896524?mt=8
    Reading the IPad manual is a great place to start so please download a copy of these.
    http://www.support.apple.com/manuals/ipad/
    2 very informative threads from which you will learn many tips and shortcuts for the IPad.
    http://www.ipadforums.net/ipad-general-discussions/21590-tips-tricks-those-us-who-dont-know.html
    http://www.ipadforums.net/ipad-os/49581-ios5-tips-tricks.html
    We have rules like any Community so please read these also
    http://www.ipadforums.net/forum-rul...um-rules-everybody-please-read.html#post14697

    Once again we welcome you here and are so pleased you have joined us!
  3. helen1104
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    helen1104 iPF Novice

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    HI Thanks for your reply nd will try as u have suggested but if I close it completely will I lose chat history as that is what I am trying to access
    Thanks Helen
  4. leelai
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    leelai Administrator Staff Member

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    No just closing an app will not do anything untoward, it just clears it from ram. Apps play up from time to time and this is the first step to rectify it.
  5. helen1104
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    helen1104 iPF Novice

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    I meant to ask if I have to delete the newer version first as I paid 99 cents for update but that doesnt have my chat history on it
  6. leelai
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    leelai Administrator Staff Member

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    I'm not sure what happens as far as the new app is concerned and I have never used MSN but you should be able to clear the problem with it so that you can get in and retrieve that info. What iPad do you have?
  7. helen1104
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    helen1104 iPF Novice

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    HI I have the first I pad and has been great up until a couple weeks ago,,,,I will try deleting the newer verson of MSN live messenger pro and then trying everything you have mentioned and see how i go
    Basically all I want to be able to do is acces my chat history,,,,,, there isnt any other way is there
  8. leelai
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    leelai Administrator Staff Member

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    Yes this would be a ram issue on an iPad 1. Your iPad has 256 mb of ram compared with the iPad 2 with 512mb and the new iPad with 1 GB of ram. The best step is to close all your apps regularly, especially Safari. Deleting your history and cookies from Safari will also clear out more ram and limiting any location services will all help to limiting troubles on your iPad. Do all this and you shouldn't have a problem accessing that info, let us know how you go.
  9. helen1104
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    helen1104 iPF Novice

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    HI Have treid as you have suggested and no luck still cannot connect to APP anymore suggestions
    Cheers
    Helen
  10. Sealtiel
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    Sealtiel iPF Noob

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    hi im new, can i use different computers (or iTunes) in transferring photos& music? will the photos&musics&apps stored in my ipad be deleted, if my i pad detected that it is a different computer?
  11. leelai
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    leelai Administrator Staff Member

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    Try a restart and then a reset if need be. A reset in this instance does not change anything on your iPad and is just like rebooting a computer.

    Press and hold the power off button, the one at the top right. You will see a slide appear to power off, slide this and the screen will go dark and a Whirly will appear. When the Whirly disappears your iPad is now off. Press the power button again until the Apple logo appears, this will take a few seconds and your iPad will restart. You should restart your iPad occasionally also as it will keep it running well. Now see if it is operating, if not a reset is next.

    Hold the power off button and the home button simultaneously, keep holding them in and you will see the power off slide appear and disappear, wait until you see the Apple logo appear before releasing the buttons. It will take a little longer for your iPad to start. Let us know how you go.
  12. helen1104
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    helen1104 iPF Novice

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    HI again
    Have tried above to no avail... it goes through the motions as if connecting then as quuick as it connects it disconnects I just need to get on to retrieve my chat history
    Cheers Helen
  13. leelai
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    leelai Administrator Staff Member

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    These 3 steps would normally clear any problem for an app. Do you know if there have been any recent updates for it? The only thing I can think to do is to delete the app and then reinstall, but I cannot guarantee your chat will still be there. I have done this with game apps before and the data has been preserved. Do you have a backup of your iPad?

    And can you access this service through Safari? As this may be a way of retrieving that info.
  14. helen1104
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    helen1104 iPF Novice

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    HI I think something may be happening as previously when i have been trying to access the app there was just a list saying 13 contacts even although some were favourites and some not last night while trying to access just before it logged of there were teh 2 gr0ups favourites and non favourites (does that make sense) NO updates for app that I remember..,,HOw do i get a back up for data and can you access that??
    whatr would happen if i reset in settings?
  15. leelai
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    leelai Administrator Staff Member

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    No you don't want to touch reset in settings, you can wipe your iPad depending on which tab you press, better not go there.
    So you can get into the app? I think it is the app playing up here and the best course is to delete it and reinstall it now. Do you sync your iPad with your computer? As you can do a backup, not totally sure if it backs up things like chat though. If something gets wiped from your iPad and you have been backing up in iTunes, you can put it back through iTunes. But I'm thinking it would be the same as Facebook in that your chats are stored in Facebook for access so deleting the Facebook app and reinstalling doesn't affect the chats and they are preserved. Can you access this site through Safari? Do you know?
  16. helen1104
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    helen1104 iPF Novice

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    Yes can get into the App it goes through the motions and as soon as it connects it disconnects I have been trying again today of and on but no avail , i am hesitant to delete and re install as i am scared of losing the chat history i ma trying to retrieve
    cheers helen
    Any other ideas
  17. leelai
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    leelai Administrator Staff Member

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    Are you closing the app completely by way of the multi task bar each time you open it? I would be doing this as it might correct itself.

    Can you access your account through Safari?
  18. helen1104
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    helen1104 iPF Novice

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    HI again no have just been closing it
    Wil ldo as you say
    Will also try safari and let u know what happens
  19. helen1104
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    helen1104 iPF Novice

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    HI gain Yes have been closing app each time still not able to get into MSN
    You mentioned before about reset:::: No you don't want to touch reset in settings, you can wipe your iPad depending on which tab you press, better not go there I did press Reset button the pther day while trying to access the app but nothing happened..... If i backdated the Ipad would that do any good I know my husband did this once on our computer to retrieve data >I just so wish i could retrieve the data
    Can you advise what to do next.
  20. helen1104
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    helen1104 iPF Novice

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    HOw do you access the app through Safarai

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