Here’s another one! Junk.

Discussion in 'iPad Help' started by Kenworth, Jan 24, 2020.

  1. Kenworth

    Kenworth
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    Hi all,
    Sometimes, for no apparent reason, rhyme or rationality I have e-mails that go into the junk folder. People that I communicate with regularly! I’ll wonder where the response is and it in the junk folder!
    No attachments involved.
    Any thoughts on that action appreciated.
    Thanks, Ken
     
  2. Jupiter7

    Jupiter7
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    You could try putting their details in Contacts, if they are not already there. If you are using Apple Mail, it should then direct the emails to your Inbox.
     
  3. Kenworth

    Kenworth
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    Thanks,
    Don’t know what Apple mail is?
    Just add my own e-mail addresses. Mostly .msn’s.
    This particular person’s is comcast@outlook.com which is in the contacts. Doesn’t make any difference, that one and others, for no reason whatsoever go into the junk folder on random occasion. No attachments involved.......Just bizarre!
    Ken
     
  4. Jupiter7

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    By Apple Mail, I meant the native Apple Mail App that comes with the device. If you redirect these misplaced emails, hopefully the system will learn to direct them to your Inbox.
     
  5. Kenworth

    Kenworth
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    Thanks again but beats me? I’m using the envelope icon at the bottom of this gen 5 IPAD. Latest update.
    No idea what re-direct means or native apple mail. I send out an e mail and expect the reply to come back to the same e mail address I use.
    I even went into the windows computer and added it to the safe list. No good. Still the same. All this at random with various e mails from people.
    Guess I’ll keep looking at the junk mail till I get rid of this goofy thing!! Ken
     
  6. giradman

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    Hi again Ken - concerning not knowing what 'Apple mail is?' above - several of us in your other thread discovered that you indeed were using Apple's native mail app (check my post #9 HERE); thus, you are having emails mis-directed in the 'Junk' folder of that app - correct?

    Well, my wife (and her friends) and I are having the same issues (mainly on our Mac computers), i.e. our own emails to each other and emails from people in our 'Contacts' are placed in the 'Junk' folder necessitating that we always have to check that folder rather than deleting indiscriminately. This apparently is a common complaint - just check this one discussion thread in the Apple Communities (there are plenty of other Google hits including multiple Apple Support articles addressing the issues); personally, I feel Apple's mail software and junk algorithms are 'buggy', so may have to wait for OS updates?

    In the meantime, you can try the suggestions in the link above, i.e. make sure the email addresses being misdirected are in your contacts (has not help us much to date) and on iPadOS, a junk email can be marked as non-junk (see pic below from my iPad); also, if a problem on a Mac computer, then junk mail rules can be added (again has not helped us much) - finally, the junk mail 'learning' of your device can be reset to start over. Dave

    IMG_9990.PNG
     
  7. Kenworth

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    Thanks for your extensive explanation and links Dave and to the others who offered input.......what a great group!!
    I’ll take my time and go thru all your information. My wife has the same IPAD 5th gen and I’ll have to get her to check the junk folder too!
    Yes......maybe the next update will have an effect on this peculiar problem.
    Ken
     
  8. Kenworth

    Kenworth
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    Dave,
    Yes, from the mail app......Mis directed...
    I just did as you showed....left swipe on a junk mail, tap the gray bar and......

    Flag
    Mark as unread
    Move message
    Archive message
    Move to junk.....It’s already in junk!! Doesn’t make sense.
    Notify me.

    That’s is.....no “Mark as not Junk”. My wife’s doesn’t show it either? Been looking for “not junk” forever it seems.
    You can tell I don’t know how to do a screen shot!
    Ken
     
  9. giradman

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    Hi again Ken - first looking back on your other thread, you have a 5th G iPad and are running iPadOS 13.3, so if you are indeed in the 'Junk' folder, the 'More' button should give you 'Mark as Not Junk' as in my previous screen shot; just went back into my iPad Mail app and looked in 'Trash' - when the 'More' option is used, then I see 'Move to Junk' as shown below - are you in the right folder?

    As to a screenshot, varies w/ iPad model but usually involves pressing two buttons simultaneously - for my iPad Pro, I use the Top & Volume buttons (have no HOME button on that model); for your iPad, the top and home buttons need to be used - directions HERE, if needed; there is also a method described in the link using 'Assistive Touch' which I've never tried. Good luck and let us know your results. Dave

    IMG_9991.PNG
     
  10. Kenworth

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    Thats what I have Dave with the addition of “Mute” and “Notify me”.
    Same as I wrote out above.
    I go into the gray e-mail addresses below, click on the one with the most junk mail, left swipe on an e mail, tap the gray box and the drop down is what I wrote out earlier.....No “Not Junk” and no “More”.
    Ken
     

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