Help with Ipad. Screen not working. Cant copy photos with a passcode active

Discussion in 'New Member Introductions - Site Assistance' started by mandybear, Aug 25, 2013.

  1. mandybear

    mandybear
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    Please help i have the 16gb ipad 2. The screen is just lighting up black and not showing anything, I DESPERATLY need the photos of my son off before i reset it and need to know how i can do this. When i plug it into my computer it says i cant do anything with a passcode active, but i cant use the screen to unlock it! What can i do?? Is there some kind of programme that i can download to my windows computer to bypass the lockcode section?
     
  2. J. A.

    J. A.
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    Hi, welcome to iPF!

    Try to reset your iPad this way: press and hold both Home and Power button at the same time, until the Apple logo appears.
    You won't lose any picture when doing this.
     
  3. mandybear

    mandybear
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    Hi there thanks for responding. I have tried reseting it. and still nothing on the screen just black. i called tech support they want me to restore it but i need the data before i do.
     
  4. J. A.

    J. A.
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    Did you also try to sync your iPad with your computer, to back it up?
     
  5. mandybear

    mandybear
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    I cant do anything when i connect it to the computer because the passcode is active. and i cant unlock the passcode because the screen is not showing anything.
     
  6. J. A.

    J. A.
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    Install an iPad data recovery software on your computer, connect your iPad to it and backup your data, then restore your device.
    There are a few available, like Wondershare or iBackupBot.
     
    #6 J. A., Aug 25, 2013
    Last edited: Aug 25, 2013
  7. mandybear

    mandybear
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    Ok do you know the name of a software i can download? One that will allow me to bypass the lockcode
     
  8. J. A.

    J. A.
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    I added two names in my previous post. I've read that Wondershare should let you backup your iPad even when locked. I don't know if iBackupBot can do this. Another one would be iPad Data Recovery Software, which should be able to do the same as Wondershare.
     
  9. mandybear

    mandybear
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    Ive tried wondershare and its not working. it doesnt automatically start searching for files when ive followed the instructions. The iback up bot also isnt working it says i need to restore the device/
     
  10. J. A.

    J. A.
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    Try charging your iPad and then resetting it as explained before.

    If this won't help, there's no other possibility than restoring it, afaik.
     

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