Help with Ipad. Screen not working. Cant copy photos with a passcode active

Discussion in 'New Member Introductions - Site Assistance' started by mandybear, Aug 25, 2013.

  1. mandybear
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    mandybear iPF Noob

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    Please help i have the 16gb ipad 2. The screen is just lighting up black and not showing anything, I DESPERATLY need the photos of my son off before i reset it and need to know how i can do this. When i plug it into my computer it says i cant do anything with a passcode active, but i cant use the screen to unlock it! What can i do?? Is there some kind of programme that i can download to my windows computer to bypass the lockcode section?
  2. J. A.
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    J. A. iPad Legend

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    Hi, welcome to iPF!

    Try to reset your iPad this way: press and hold both Home and Power button at the same time, until the Apple logo appears.
    You won't lose any picture when doing this.
  3. mandybear
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    mandybear iPF Noob

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    Hi there thanks for responding. I have tried reseting it. and still nothing on the screen just black. i called tech support they want me to restore it but i need the data before i do.
  4. J. A.
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    J. A. iPad Legend

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    Did you also try to sync your iPad with your computer, to back it up?
  5. mandybear
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    mandybear iPF Noob

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    I cant do anything when i connect it to the computer because the passcode is active. and i cant unlock the passcode because the screen is not showing anything.
  6. J. A.
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    J. A. iPad Legend

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    Install an iPad data recovery software on your computer, connect your iPad to it and backup your data, then restore your device.
    There are a few available, like Wondershare or iBackupBot.
    Last edited: Aug 25, 2013
  7. mandybear
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    mandybear iPF Noob

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    Ok do you know the name of a software i can download? One that will allow me to bypass the lockcode
  8. J. A.
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    J. A. iPad Legend

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    I added two names in my previous post. I've read that Wondershare should let you backup your iPad even when locked. I don't know if iBackupBot can do this. Another one would be iPad Data Recovery Software, which should be able to do the same as Wondershare.
  9. mandybear
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    mandybear iPF Noob

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    Ive tried wondershare and its not working. it doesnt automatically start searching for files when ive followed the instructions. The iback up bot also isnt working it says i need to restore the device/
  10. J. A.
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    J. A. iPad Legend

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    Try charging your iPad and then resetting it as explained before.

    If this won't help, there's no other possibility than restoring it, afaik.
  11. leelai
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    leelai Administrator Staff Member

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    Hi and welcome to the Forum!

    As JA has said there isn't another way to remove this lock other than to restore your iPad. Are you sure that you do have battery charge? When doing the reset like this it will take 20 to 30 seconds of continually holding these buttons in to try to get it working again. Have you tried it for this length of time?

    The IPad Forum is a community of members from all walks of life and from all over the world coming together to share our experiences and to help each other learn about this wonderful piece of technology the Ipad. There is a wealth of information already here in the many threads we have so doing some searches will answer most of the questions you have. If then you cannot find the answer you are seeking then by all means post your question. There are many friendly and informed members here only too willing to help you.

    We also have our own App - It is a very simple app to navigate.
    http://itunes.apple.com/us/app/discussion-forum-for-ipad/id412896524?mt=8
    Tutorial for our App
    http://www.ipadforums.net/new-membe...sistance/107524-ipad-forums-app-tutorial.html
    Tutorial on creating posts on the Forum
    http://www.ipadforums.net/new-membe...-creating-posts-starting-new-threads-how.html
    Reading the IPad manual is a great place to start so please download a copy of these.
    http://www.support.apple.com/manuals/ipad/
    3 very informative threads from which you will learn many tips and shortcuts for the IPad.
    http://www.ipadforums.net/ipad-general-discussions/21590-tips-tricks-those-us-who-dont-know.html
    http://www.ipadforums.net/ipad-os/49581-ios5-tips-tricks.html
    http://www.ipadforums.net/ipad-help...shortcuts-helpful-places-people-new-ipad.html
    We have rules like any Community so please read these also
    http://www.ipadforums.net/forum-rul...um-rules-everybody-please-read.html#post14697

    Once again we welcome you here and are so pleased you have joined us!

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