Help with factory reset

Discussion in 'iPad General Discussions' started by Steve In Kent, Feb 26, 2021.

  1. Steve In Kent

    Steve In Kent
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    I have just bought a used iPad Pro 12.9 1st generation.

    I am trying to factory reset it without success.

    I’ve tried Settings, Reset, Erase all content and settings

    and it comes up with

    Remove All Mobile Data Plans
    This will remove all data plans from your iPad. Your subscriptions will not be cancelled etc.

    This iPad hasn’t got a sim.

    I have also tried the off/home button but it’s still got my name and all the apps

    I’ve searched the problem but can’t find a solution.

    Any help would be very welcome.
     
  2. twerppoet

    twerppoet
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    Since you don't have a mobile plan, have you tried just agreeing with the iPad to remove the mobile plan? If you're mistaken, plans can be removed and/or re-added through your carrier.
     
  3. Steve In Kent

    Steve In Kent
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    I have, nothing changes.
     
  4. twerppoet

    twerppoet
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    I recommend you contact Apple Tech Support. You can do this through their Support app, in the app store. Or if you are close to an Apple Store see if you can bet an appointment to bring it in for a diagnostic.

    There is rarely a charge for this kind of issue, but if there is they will let you know before proceeding.
     

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