Help please - - connected ipad, PC thinks it's a camera

Discussion in 'iPad Help' started by stratobuddy, Apr 28, 2013.

  1. stratobuddy
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    stratobuddy iPF Noob

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    I hope I am not breaking forum etiquette, but having posted a request for help in the ipad 4 forum, I realised that there were 5 times more people on the ipad3 forum. As my question is general, I am reposting it here.

    Got an ipad 4 yesterday, been struggling a bit with it.

    Anyway, just connected it to my XP PC with itunes running (as used for my ipod).

    itunes doesn't see the ipad, even the devices heading is not there.

    XP sees it as an apple camera.

    Please help, I am not techy, I thought the ipad was supposed to be easy!

    I just don't know what to do next, I am trying to get my itunes music onto it.
  2. AQ_OC
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    AQ_OC Super Moderator Staff Member

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  3. stratobuddy
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    stratobuddy iPF Noob

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    Thanks, I will try this, although I usually find updates give problems to software that was running perfectly well before!

    My current version is 10.1.1.4
  4. stratobuddy
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    stratobuddy iPF Noob

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    Tried to update it, it tells me "the itunes update server could not be contacted. Please check your connection or try again later"

    My connection is fine (although only 1/2MB), and I've tried many times so far with the same result.

    I don't want to download it from scratch as I may then lose all my music, which literally took weeks to organise and copy to itunes.
  5. stratobuddy
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    stratobuddy iPF Noob

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    Ran itunes diagnostics, says "secure link to istore failed" but doesn't say why or what to do about it.

    My broadband was verified as OK.
  6. stratobuddy
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    stratobuddy iPF Noob

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    I decided to download itunes from scratch, hoping it would not erase my music.

    The download seemed OK, but the instal has taken an hour so far, the status info is useless, but seems to be doing the same things over and over, as if it is in a loop.

    After less than 24 hours of this ipad, I really feel like throwing it into the bin (well, at least returning it for a refund), I've wasted HOURS trying to get it to do anything.
  7. leelai
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    leelai Administrator Staff Member

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    Hi and welcome to the Forum!

    It is normal for your PC to see your iPad as a camera

    I've moved your thread to our Help Section where you will receive a better response.
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  8. AQ_OC
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    AQ_OC Super Moderator Staff Member

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    Frankly, I think it problem is likely with your Windows XP PC. After many years, Windows needs to be refreshed (wiped and reinstalled). Also, you might want to try using other USB ports...sometimes the ports themselves are flaky. Apple servers could be down, or there is some problem along the path from your PC to Apple's servers. You never can be sure why things don't come down right from the internet.

    You can get the Amazon cloud player....Amazon will give you some free cloud storage...you upload your MP3s to that cloud, then you can play them via that app (you do need wifi). You aren't locked into iTunes. There are other ways to go using say, Google Music. The concept is similar...you upload your MP3s to their cloud, then play via wifi from the cloud. And once you get iTunes working, you can set up sharing and play files from your PC over wifi.

    If you have bought music via apple, then you can download that directly to your iPad, without using iTunes. If you buy the iTunes Match service, then all yours MP3s become available to you via Apples cloud...anything in your collection that is in Apples iTunes becomes available to you via the cloud...and anything they don't have gets uploaded. And you can download all those to your iPad....letting you avoid linking up to iTunes.
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  9. stratobuddy
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    stratobuddy iPF Noob

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    5 hours later!!!!!

    I downloaded the latest itunes as old one wouldn't update, took about 3 hours to install.


    This version recognises my ipad, great, I thought.

    Clicked on sync, it did it, took all of 2 seconds (to do 7000 tracks), looked on ipad, NO MUSIC!

    Have tried this time and time again, I think syncing would take hours for all these tracks, but it does nothing, as decribed above.

    Any more ideas please.
  10. KevinJS
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    KevinJS Super Moderator Staff Member

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    7000 tracks would completely fill up your iPad, even if you had the 128Gb version, so it's lucky it failed.

    Best bet is to do it manually. With your iPad connected and recognized, drag each album you want on it to the left side of your screen in iTunes where your iPad's name appears, then drop. The music should transfer.

    Make sure that Music is highlighted when you drop the tracks onto your iPad.
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  11. stratobuddy
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    stratobuddy iPF Noob

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    Thanks, but there is nothing on the left of the screen to drag anything to.

    Perhaps there is some other page I should be on?

    I am on music and songs, which shows all my tracks in alphabetic order.

    When I checked my music storage, I thought it was much less than 32GB but I will check agaim.

    Is there another itunes page I should get onto?

    I have been using FILE/DEVICES/SYNC so far.
  12. KevinJS
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    KevinJS Super Moderator Staff Member

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    OK. You need to go to the View menu, and select "Show sidebar". Then you will see your iPad and all of it's subfolders, music, videos etc.
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  13. KevinJS
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    KevinJS Super Moderator Staff Member

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    iTunes 11 removed most of the classic views, and left many of us floundering. At the time I was running Windows, and was initially as confused as everyone else, but now I run a Mac also, I can see why they have done it. OS X handles the menus to that iTunes doesn't need to. Windows operates slightly differently in this respect.
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  14. stratobuddy
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    stratobuddy iPF Noob

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    Thanks for that, done it, and I have finally copied some music onto the ipad, it's only taken 6 hours so far :-(

    My total music is 43GB, what I was trying to do was put it ALL onto my 64GB ipad4, then I was going to download itunes onto my more modern Win7 PC, connect the ipad to this, and hopefully transfer all my music from the ipad onto this newer PC.

    Then I can delete some of the music off the ipad to free up space again.

    Is this feasible?
  15. KevinJS
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    KevinJS Super Moderator Staff Member

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    Haven't tried it. The way I would transfer music from one computer to another is more directly, by using Home Sharing.

    Put iTunes on your new computer, authorize it the turn on Home Sharing. Find your library in iTunes, select the lot and hit Import. To select multiple albums, select the first, scroll to the bottom and, holding CTRL and SHIFT, select the last. Then hit IMPORT and sit back and wait.
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  16. stratobuddy
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    stratobuddy iPF Noob

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    Thanks.

    The old PC does not have wifi, only the new one, and no obvious way of connecting them together by a cable.

    I am also puzzled that itunes (on the old PC) does not actually seem to CONTAIN any music itself, that resides in a music folder, it seems that itunes just points to this.

    But the ipad will actually contain the music, so I don't know what will happen when I connect it to the new PC via itunes.

    The old PC is now happily transferring tracks to the ipod, although it seems to be doing it in a semi-random sequence.
  17. Gabriel1
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    Gabriel1 Super Moderator Staff Member

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    A read of this http://support.apple.com/kb/HT4527 may prove helpful.

    The Archangel
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  18. AQ_OC
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    AQ_OC Super Moderator Staff Member

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    We need to get to the bottom of why it is taking 3 hours to install. That in sooooo unreal. I know iTunes is bad...but it ain't that bad.

    How much space to you have on the drive where you keep iTunes?

    I never sync all of my music....I have like 90 GB of music.....poor little 64 GB iPad could not take it. In fact, I keep very little music on my iPad....I keep a decent amount on my iPhone...with the cloud, there is little reason to stuff your iPad full of music.

    But getting our PC and iTunes in reasonable shape should be a goal to pursue.
  19. zstairlessone
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    zstairlessone iPad Ninja

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    If you backup all your music, on the PC, to a thumb drive or a different hard drive you will be able to put it back into iTunes after you upgrade your PC's operating system. In iTunes look at the location of your music, go to that directory, copy everything to the other storage media (if you have movies, books etc those directories will be under the same directory your music is) once EVERYTHING is copied and you have verified the copy and you are sure it is not on the same drive as the one you will be putting the operating system on you can upgrade to the version of windows you want to. Once done with the update/upgrade and iTunes is installed, you can put your music, books etc back into your iTunes library.
  20. zstairlessone
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    zstairlessone iPad Ninja

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    I missed the change part and thought you were updating. It works the same, take the copied data and put it on the new computer as described for the old. Do you have iTunes set up as one of your devices on the new computer? With nothing in that computer's iTunes library you will see all of the stuff loaded on your iPad go away, hence bring all your old stuff into iTunes from the backup.

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