Help ! password unknown for backup of ipad on windows pc

Discussion in 'iTunes Forum' started by tony61, Nov 17, 2013.

  1. tony61

    tony61
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    Hi, I have been struggling some hours with this issue. The backup of the ipad I did some time ago is locked, and I do not know the password. Not that I need it now, but I will not be able to use it if I need it, so ... Unuseful backup. I deleted the locked file and made again the backup, it turns out even this new backup is locked. So I removed itunes and reinstalled it. Nothing to do, same result. I made the same operations on a second computer, installing itunes. Again , same story. It is completely absurd. Apple does not give me the possibility to delete a backup and decide whether to lock or not the new one I do !! Any idea ?
    Thanks
     
  2. willerz2

    willerz2
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    You should be given the option of whether or not you want to encrypt your backup. When you attempt to backup the device, you should see a tickbox next to "Encrypt iPhone/iPad Backup". If an encrypted backup's password is forgotten, you cannot use the data. There's no way to bypass the encryption.
     
  3. tony61

    tony61
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    I am not given this option. i even took my pc at the ipad store, they cannot find the option. I am stuck.
     
  4. willerz2

    willerz2
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    Can you take a screen capture of iTunes with the device connected and the said profile page. Feel free to void your serial if its present on the screen at your leisure


    Sent from my iPad Mini
     

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