Help opening attachments

[borischelski]

i used to rely on Good Reader but a few months back invested significantly in the full Microsoft office for ipad package as GR was a bit patchy.

however ever since i have struggled to open the vast majority of attachments on either GR or the expensive MO.This includes Powerpoint,exel,word,pdfs etc.

any advice appreciated as to how i may rectify and start opening attachments again ?

thx

 

[giradman]

Hello and welcome to the forum!

Well, as I recall the MS Office apps for the iPad are free, but only permit viewing of files - a subscription to Office 365 is needed to use the programs for editing, etc. - correct?

Just for starters and if not already done, I would suggest following the steps below - let us know if these maneuvers help; if not, please post back - Dave

When an app (or several) are misbehaving, I usually go through the following steps:

1. Force Close - open the multi-tasking bar (double tap the 'home buttom' or use multi-gesturing and swipe up):
a. iOS 6.x - press & hold an app until all begin to 'jiggle'; find the offending app(s) and press the 'red circle w/ minus sign' - return to the home screen & try again.
b. iOS 7.x - find the offending app - then press and drag to the top of the screen - return to the home screen & try again.


2. Restart - press & hold the 'Sleep/Awake' (a.k.a. power) button until a red slider appears (may take a few seconds) - move the slider to turn off the iPad; then press & hold the same button until the Apple logo appears - wait for a restart.


3. Reset - press & hold the 'Power' and 'Home' buttons simultaneously until the Apple logo appears - this may take a longer time, so have patience; the iPad will 're-boot' - NOTE that none of these maneuvers will alter your apps, files, or settings.