Help~not getting FaceTime notification/alerts

Discussion in 'iPad 3 Forum' started by Sheargoddess13, Mar 26, 2012.

  1. Sheargoddess13
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    Sheargoddess13 iPF Noob

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    Hello, I'm trying to figure out why when someone wants to FaceTime me they have to text my phone to let me know they're trying to FT my iPad 3? The volume is all the way up but I hear nothing! I can see them & answer but only if they text my phone 1st :(:rolleyes:. I have my notifications on & sounds for everything, however I dont hear anything at all? Please help. I am very new to iPad so maybe I'm missing something?

    Thank you,
    April
  2. Mickey330
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    Mickey330 Administrator Staff Member

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    Hi, April, and welcome to the forum. Good to "see" you and I hope you enjoy your visits.

    I hate to be the one to ask the obvious question(s), but since I'm the first one here ... Have you turned FaceTime on in your Settings app? Or, the person who's calling calling you - are they using the correct contact e-mail?

    I ask because I can't duplicate the problem. So, I'm throwing any old thing out there, see if it sticks...

    Marilyn
  3. twerppoet
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    twerppoet iPad Legend

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  4. mesquiteobite
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    mesquiteobite iPF Noob

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    I'm having this exact same problem on my iPad 2. I've shut it off completely, turned it on, had someone send me a Facetime call but received no alert notification. I've checked to make sure it's not muted; I've checked settings; I've checked Notifications; I've checked the volume. Seems like the only time I get the alert is if I happen to actually be in Facetime. The only way anyone can send me a Facetime call is if they use a telephone to tell me they're going to Facetime call me. My Facetime alert was working fine up until about 2 weeks ago. My iPad is not jailbroken (whatever that means) and I seem to be getting alert notifications from other apps. I've tried everything I can think of to resolve this problem, in addition to doing extensive research online. Other people have had this problem but it seems like there is no definitive answer on how to fix this. Thank you to anyone who can help me or attempts to help me.
  5. twerppoet
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    twerppoet iPad Legend

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    Have you tried a reset?

    Reset: Hold down the power and home buttons until the Apple logo appears. The iPad will reboot. This usually takes a bit longer than a restart.

    It probably won't do the job, but it's easy enough to be worth trying.
  6. leelai
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    leelai Administrator Staff Member

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    Have you checked in General - Sounds and also the volume which is accessed by doing the 4 finger up swipe to bring up your multi task bar, swipe right and you will find a sound control here.
  7. Nelson7709
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    Nelson7709 iPF Novice

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    Can anyone Facetime me? I too cant be sure if my Facetime is working...
  8. mesquiteobite
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    mesquiteobite iPF Noob

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    I've tried this but it doesn't help. I've tried everything I can think of but to no avail.
  9. mesquiteobite
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    mesquiteobite iPF Noob

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    I've tried this but it didn't help.
  10. Clockface
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    Clockface iPF Noob

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    Supermoderator says he has no such problem! But I miss FaceTime calls because all I get is a silent alert next time I turn onmy iPad3. Please can someone who gets noisy alerts with FaceTime tell us what settings, must app be running, etc.
    Many thanks.
  11. skimonkey
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    skimonkey Administrator Staff Member

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    Clock...

    Have you gone into your settings to see whether or not your side switch is set to mute?

    Verify by going to iPad settings/general/side switch. Make sure the side switch is unchecked for mute.
  12. Clockface
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    Clockface iPF Noob

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    Dear Mickey,
    I have the same problem! FaceTime is On in Settings. Caller is using correct email.
    As you do not have this problem, please tell us: Do you get a sound alert when you are called while you iPad is switched off?
  13. skimonkey
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    skimonkey Administrator Staff Member

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    Yes, I do get my iPad ringing when it is turned off. When an incoming FaceTime call comes in that is how it alerts.
  14. Clockface
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    Clockface iPF Noob

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    Sideswitch was set to mute. I have reset to lock orientation.
    I have also tried to reset, by holding down top and bottom button until apple appears.

    Now I just have to wait for a call, unless you have other advice.

    thanks for your prompt response.
  15. skimonkey
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    skimonkey Administrator Staff Member

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    It should work now. I bet you that was the problem. Do you have an iPod to FaceTime with yourself?


    Let us know, clock!
  16. Clockface
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    Clockface iPF Noob

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    No, I have a MacBook with FaceTime
    . Can I call myself? just one username an email
  17. Clockface
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    Clockface iPF Noob

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    Thank you for your expert help in getting noisy alerts with FaceTime calls on My IPad.
    Setting to lock orientation instead of mute has fixed the problem, as I was alerted to a call from Ireland this evening.
    Long live the iPad forum.
  18. skimonkey
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    skimonkey Administrator Staff Member

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    That's great to hear we got it all sorted out for you!!

    Have fun with your iPad!
  19. Bobbyg0605
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    Bobbyg0605 iPF Noob

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    I have 2 iPads. One has the problem described above and one does not. They both have the same sound and FaceTime settings. I have tried resetting but to no avail. If I am on the faulty system when a call comes in I can see it and answer but I miss the call if I am not watching the screen. What can Apple tell me to do
  20. Bobbyg0605
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    Bobbyg0605 iPF Noob

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    I just found the additional page of advice and the side switch setting was my problem. It is now set to 'lock rotation' and the alart sound is functioning. Thank you

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