HELP NEEDED...Brand new Ipad does not turn on--Apple Refuses To Help

Discussion in 'iPad Help' started by sarky123, Aug 8, 2012.

Thread Status:
Not open for further replies.
  1. sarky123
    Offline

    sarky123 iPF Noob

    Joined:
    Aug 8, 2012
    Messages:
    4
    Thanks Received:
    0
    Trophy Points:
    0
    Location:
    new york, ny
    Ratings:
    +0 / 0
    I hope you folks can give me advice. I received a new 32G, Verizon Ipad as a gift in February 2012. Because I am very busy and never had the time, I first opened the celophane last week while on the phone with verizon about my girlfriend's Ipad. My new one would not turn on except for with the wall charger and had repeated message of "Restore Needed". It also would not sync with the desktop.

    After a phone call with customer service, they arranged for an appointment at the Apple Store. Manager at Apple Store refused to help, refused to repair, and refused to replace.......saying that it is out of warranty. I had not even removed the plastic wrapping and had the celophane from the box. Manager was rude and nasty.

    I spoke to the people that gave me the gift and they paid $749 at the Apple Store, have the receipt and feel terrible. Despite it being brand new and never working, Apple treated me like I was dirt on the street. What do I do??????????? Any suggestions????????​
  2. hpulmer
    Offline

    hpulmer iPad Junkie

    Joined:
    Aug 30, 2011
    Messages:
    730
    Thanks Received:
    31
    Trophy Points:
    28
    Location:
    Germany
    Ratings:
    +31 / 0
    1. Did you charge it?
    2. Any other Apple Store nearby? (BTW, where are you from (which reagion/ state/ country)?)
    3. Did you tell the above to customer service on the phone (afterwards, of course)?

    Also the Apple online help might be a place to search for solutions, like http://support.apple.com/kb/ht4097
    So, if you did not charge it yet, do for a while, then proceed as per the link I posted...

    Please be so good and post back if something changed/ it worked out/ you had further things going on with Apple customer care or the Apple store, as this is for sure interesting for other IPF users to know about...

    ☠ stay safe ☠ stay legal ☠
  3. leelai
    Offline

    leelai Administrator Staff Member

    Joined:
    Apr 24, 2011
    Messages:
    24,862
    Thanks Received:
    1,290
    Trophy Points:
    113
    Location:
    Brisbane, Australia
    Ratings:
    +1,366 / 0
    Hi and welcome to the Forum!

    Well this is very unusual indeed, both the fact that the iPad doesn't work and the Apple store Managers attitude. iPads come already charged and I'm wondering if by sitting dormant for so long this has caused something, the battery may have discharged itself and that's not a good thing from what I've heard. Yes as hpulmer has suggested put it on charge and let us know what happens. I would also try another store about this too.

    Please do not post twice on any issue, as well as dividing any info given it is also against Forum Rules, your other post has now been deleted.

    The IPad Forum is a community of members from all walks of life and from all over the world coming together to share our experiences and to help each other learn about this wonderful piece of technology the Ipad. There is a wealth of information already here in the many threads we have so doing some searches will answer most of the questions you have. If then you cannot find the answer you are seeking then by all means post your question. There are many friendly and informed members here only too willing to help you.

    We also have our own App - It is a very simple app to navigate.
    http://itunes.apple.com/us/app/discussion-forum-for-ipad/id412896524?mt=8
    Reading the IPad manual is a great place to start so please download a copy of these.
    http://www.support.apple.com/manuals/ipad/
    3 very informative threads from which you will learn many tips and shortcuts for the IPad.
    http://www.ipadforums.net/ipad-general-discussions/21590-tips-tricks-those-us-who-dont-know.html
    http://www.ipadforums.net/ipad-os/49581-ios5-tips-tricks.html
    http://www.ipadforums.net/ipad-help...shortcuts-helpful-places-people-new-ipad.html
    We have rules like any Community so please read these also
    http://www.ipadforums.net/forum-rul...um-rules-everybody-please-read.html#post14697

    Once again we welcome you here and are so pleased you have joined us!

    iPad 2 3G 64gb
  4. Kaykaykay
    Offline

    Kaykaykay iPad Wizard

    Joined:
    Apr 28, 2011
    Messages:
    6,973
    Thanks Received:
    443
    Trophy Points:
    0
    Ratings:
    +443 / 0
    Why would it no longer be under warranty if you received it in February? The warranty is for one year. Something doesn't feel right about what's been posted.
  5. janner43
    Offline

    janner43 iPad Fan

    Joined:
    Jun 25, 2012
    Messages:
    152
    Thanks Received:
    12
    Trophy Points:
    18
    Location:
    Devon, UK
    Ratings:
    +12 / 0
    I was thinking the same...
  6. sarky123
    Offline

    sarky123 iPF Noob

    Joined:
    Aug 8, 2012
    Messages:
    4
    Thanks Received:
    0
    Trophy Points:
    0
    Location:
    new york, ny
    Ratings:
    +0 / 0
    Thanks to everyone that has replied so far. Here are the answers to help clarify your questions:

    1. I charged the new Ipad overnight after unwrapping it. It did not take the charge. It appears that it lost the entire charge from sitting in the box.

    2. I spoke with the client of mine that gave it to me. The purchased 12 of them in May 2011, but gave them as gifts over the next 9 months. I received mine in February 2012. I only opened it last weekend.

    3. I am in NYC and we have several Apple stores here. I have been in touch with a supervisor at customer service and they are saying that it can be treated as a trade-in and charge me $250 for a new one. It seems rather unfair since the product NEVER was even turned on and now does not work. A manufacturer should stand behind their product. The Ipad even still has the plastic on it.

    4. I asked them to repair this one and the answer is that they do not repair Ipads....only exchange them and use the bad one for parts.

    All replies and suggestions are appreciated!!!!
  7. Somerled
    Offline

    Somerled iPad Junkie

    Joined:
    Mar 1, 2011
    Messages:
    512
    Thanks Received:
    19
    Trophy Points:
    0
    Location:
    n/a
    Ratings:
    +19 / 0
    Keep in mind, while you received it in February 2012, it was purchased May 2011, which means the warranty was up May 2012. I can see where they are coming from with regards to this. I do not know when you first took it in to the Apple Store, but if it was after May 2012, you are out of luck. Can't understand why you waited from February to August to open the iPad. Sucks, I know.

    $250 for a brand new iPad is one helluva deal, any way you cut it. Especially for a 32G 3G model, which new would cost nearly $750 ($650 for the iPad 2). This also would mean you would have a brand new or refurbished product that now has the full 1 year warranty. Personally, I would take this deal and get the iPad.
  8. Kaykaykay
    Offline

    Kaykaykay iPad Wizard

    Joined:
    Apr 28, 2011
    Messages:
    6,973
    Thanks Received:
    443
    Trophy Points:
    0
    Ratings:
    +443 / 0
    Agreed.
  9. leelai
    Offline

    leelai Administrator Staff Member

    Joined:
    Apr 24, 2011
    Messages:
    24,862
    Thanks Received:
    1,290
    Trophy Points:
    113
    Location:
    Brisbane, Australia
    Ratings:
    +1,366 / 0
    Agree, but I doubt you will get a full years warranty, more like 3 months which is what I received when they replaced my iPhone 1 month inside warranty. Don't know whether you'll get warranty at all as your warranty has expired.

    But a little creative thinking here

    If an iPad is stored for any length of time they recommend it be with at least 40% charge. I would say that yours has depleted the charge and this has killed your battery. I have heard a battery replacement is around $100.00. But is this all that is wrong here, I can't say but it points to the battery. How do you replace a battery, here again I've heard they swap out your iPad for a refurbed model which is what you are likely to get for your $250.00. It is true they don't fix an iPad they just replace it.

    I would go back to another store and have another chat with a Manager about this.

    Seems to me if you get them to replace the battery, you will get a new refurbed iPad for around $100.00
    If you take what they are offering, you will get a new refurbed iPad for $250.00.
    Same thing just different prices. I could be totally wrong here, it's just what I've heard.

    A little cheeky perhaps but if it's only the battery....well....

    iPad 2 3G 64gb
  10. janner43
    Offline

    janner43 iPad Fan

    Joined:
    Jun 25, 2012
    Messages:
    152
    Thanks Received:
    12
    Trophy Points:
    18
    Location:
    Devon, UK
    Ratings:
    +12 / 0
    I agree with leelai about it just being the battery. Because the ipad was allowed to flatten so completely, it will not take a charge from the wall charger. BUT there is a small chance that you can get it functioning again.

    Connect your iPad to a PC or Mac USB port. You will need to ensure that the PC or Mac are switched on. Leave the iPad connected for 24 hours - the low rated trickle charge (.5amp - 2.5w) - may well get enough charge into the battery for it to be able to be charged by the wall charger. After the 24 hours, connect it to the wall charger for 12 hours.
    If it has worked, your iPad will be good to go.

    Your warranty started when the device was sold, hence you being told what you were. :) And the reason Apple will not "stand behind their product" is because in this case the product has been abused. How? By allowing the battery to go so flat through non-use that it cannot be charged in the normal way. This is not Apples fault.

    Hope this helps, & your iPad becomes usable. Its a sad waste if it isn't :)
    Last edited: Aug 10, 2012
  11. sarky123
    Offline

    sarky123 iPF Noob

    Joined:
    Aug 8, 2012
    Messages:
    4
    Thanks Received:
    0
    Trophy Points:
    0
    Location:
    new york, ny
    Ratings:
    +0 / 0
    After quite some time of total frustration with Apple, I sued them in Small Claims Court and am awaiting the hearing. In the interim, I will be doing some "discovery", sending them document subpoenas, interrogatories, etc. and trying to push them to just let me have a working Ipad. It is really unbelievable that a company of this size and stature will not stand behind their product and see to it that a brand new, unwrapped item will work when it is unwrapped and opened. At this point, they will need to hire a NY attorney and I will be sure to cause them to incur enough legal fees to represent the cost of several new Ipads.

    It is sheer stupidity that they will not just replace the inoperable machine!!!!
  12. scifan57
    Offline

    scifan57 Super Moderator Staff Member

    Joined:
    Dec 3, 2011
    Messages:
    20,328
    Thanks Received:
    2,248
    Trophy Points:
    113
    Location:
    Regina,Canada
    Ratings:
    +2,580 / 1
    Why should they replace your iPad, the warranty is long expired. They're under no legal obligation to replace it. It's not Apple's fault that you didn't open the package until after the warranty had expired and the battery had failed due to lack of use.
    Last edited: Sep 13, 2012
    • Like Like x 1
  13. dhewson777
    Offline

    dhewson777 iPad Addict

    Joined:
    Feb 23, 2012
    Messages:
    1,356
    Thanks Received:
    88
    Trophy Points:
    48
    Location:
    Brisbane, Australia
    Ratings:
    +89 / 0
    I am surprised that after seeking some advice from the peeps here, that you decided to go ahead with this action.
  14. MoonlitSonata
    Offline

    MoonlitSonata Super Moderator Staff Member

    Joined:
    May 8, 2011
    Messages:
    2,372
    Thanks Received:
    153
    Trophy Points:
    63
    Location:
    Good ol' Midwest
    Ratings:
    +155 / 0
    Apple is in no way obligated to compensate you for an out of warranty machine. People will sue someone over even their own mistakes, apparently. SMH.
    • Like Like x 1
  15. Kaykaykay
    Offline

    Kaykaykay iPad Wizard

    Joined:
    Apr 28, 2011
    Messages:
    6,973
    Thanks Received:
    443
    Trophy Points:
    0
    Ratings:
    +443 / 0
    Really. The crazy thing is blaming someone else for your own mistakes and then expecting others to join you in ridiculous outrage. And then essentially creating legal nuisances to try to get what you want, and having the gall to announce to everyone what you're doing, as if it's something to be proud of, rather than something that reflects badly on you.
  16. janner43
    Offline

    janner43 iPad Fan

    Joined:
    Jun 25, 2012
    Messages:
    152
    Thanks Received:
    12
    Trophy Points:
    18
    Location:
    Devon, UK
    Ratings:
    +12 / 0
    Did you even try my trickle charge suggestion...?
  17. scifan57
    Offline

    scifan57 Super Moderator Staff Member

    Joined:
    Dec 3, 2011
    Messages:
    20,328
    Thanks Received:
    2,248
    Trophy Points:
    113
    Location:
    Regina,Canada
    Ratings:
    +2,580 / 1
    Unless the OP comes back and tells us, we'll never know.
  18. Somerled
    Offline

    Somerled iPad Junkie

    Joined:
    Mar 1, 2011
    Messages:
    512
    Thanks Received:
    19
    Trophy Points:
    0
    Location:
    n/a
    Ratings:
    +19 / 0
    What is amazing to me is this guy didnt even buy the iPad. He would have had better luck giving it back to the people who bought it and asking them if they could get an exchange. Some people are just self-absorbed-everyone-owes-me entitled idiots...
  19. scifan57
    Offline

    scifan57 Super Moderator Staff Member

    Joined:
    Dec 3, 2011
    Messages:
    20,328
    Thanks Received:
    2,248
    Trophy Points:
    113
    Location:
    Regina,Canada
    Ratings:
    +2,580 / 1
    I'm sure that he'll end up spending far more on legal costs than paying for a battery replacement ever would have coast.
  20. Somerled
    Offline

    Somerled iPad Junkie

    Joined:
    Mar 1, 2011
    Messages:
    512
    Thanks Received:
    19
    Trophy Points:
    0
    Location:
    n/a
    Ratings:
    +19 / 0
    And between Apple and the OP, who is gonna feel that hit more?
Thread Status:
Not open for further replies.

Share This Page

Search tags for this page
brand new i pad wont turn on
,
brand new ipad 4 in box not charged
,
brand new ipad 4 turn on
,
brand new ipad mini won't turn on
,
brand new ipad mini wont turn on after charging
,

brand new ipad not turning on

,

brand new ipad will not turn on

,

brand new ipad won't turn on

,
brand new ipad4 will not turn on
,
how to turn on brand new ipad
,

ipad 4 wont turn on

,
ipad one wont turn on brand new
,
ipad will not turn on at all
,
ipad wont turn on brand new from box
,
my brand new ipad wont turn on
,
new ipad does not turn on
,

new ipad not turning on

,

new ipad will not turn on

,
new ipad wont turn on out of the box
,
turn on brand new ipad