HELP,, Itunes ate my 6S...

Discussion in 'iTunes Forum' started by JJ_BPK, Dec 11, 2015.

  1. JJ_BPK

    JJ_BPK
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    Received notification of the new OS, so I backed up my ipad & installed,,OK
    Plugged in the 6S and tunes say there is a new version??
    tunes installed OK
    My 6s starts to install new OS and I get this error screen on the 6S
    If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
    Tried the suggestion offered, nada..

    Wasn't there a problem about 6-8 months ago with itunes and 32 bit systems??

    system win xp pro, 32 bit
     
  2. scifan57

    scifan57
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    You'll have to go here and install the latest version of iTunes for your version of Windows XP. This is a special version of iTunes 12.1.3 for computers running legacy versions of XP and Vista and will enable it to sync with devices on iOS 9.
    Apple - Support - Downloads

    After you've installed the latest version of iTunes, your computer should sync with your iPhone 6S.
     
    #2 scifan57, Dec 11, 2015
    Last edited: Dec 11, 2015
  3. JJ_BPK

    JJ_BPK
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    I was using 12.1.3.6, but dumped and all components. Reinstalled itunes, still nothing.

    The system recognizes the phone and I can see the USB driver load/unload as I plug it in, via device manager

    my ipad light if find, plugs in and is recognized.

    It is the 6S new software down load that is hosed. When turned on I get the itunes error(c attached), implying I should plug it into itunes. NOTE: looking online for this pic, I noticed the same nut different color used. This 2-tone itunes is the one I see.

    The nearest I store is 70 miles away in Orlando.

    I may try the local verizon store?? I am hosed, as this is my only phone. I dumped the copper wired house phone back in January..

    Tx
     

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  4. scifan57

    scifan57
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    That picture is what you see if the iPhone is in recovery mode.

    You could try restoring your iPhone by using DFU mode. DFU mode to Restore | Apple Support Communities
    This bypasses the current iOS installed on the iPhone and should restore the iPhone if there is no hardware fault. If restoring your iPhone by using DFU mode doesn't work, it's time for that trip to the Apple Store and a Genius Bar appointment.
     
  5. JJ_BPK

    JJ_BPK
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    Tried sever times, varied the hold, longer, shorter, back to the same screen...

    It's nine o'clock on a Saturday
    The regular crowd shuffles in
    There's an old man sitting next to me
    Making love to his tonic and gin

    Wish me luck..
    Thanks
     

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