Help Help Help - why do I get this message when sending a message using live.con

Discussion in 'iPad Help' started by ThePhotog, Mar 24, 2011.

  1. ThePhotog
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    ThePhotog iPad Fan

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    I've reset my passwords in settings several times yet every time I send this email I get the follow message " a copy has been placed in your Outbox. Sending the message content to the server failed". Then it's prompting me to click on OK.

    I am using MailShot to enter the email addressees in groups, I've never has this problem before but I have a upcoming funeral to get a Color Guard email of directions out


    Guys Please Help

    Sent from my iPad using iPF
  2. Tim SPRACKLEN
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    Tim SPRACKLEN iPad Legend

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    The easiest first way to try to solve ‘unexplained’ or ‘unusual’ problems with the iPad are:-

    Force the offending app to close. If you have iOS 4.2 or 4.3 double-press the ‘Home’ button to bring up the multi-task bar at the bottom of the screen. Press *and hold* any icon until they start to ‘jiggle’. Then tap the top left-hand corner of the app that you want to close. It will ‘disappear’ from the list. Don’t panic - you’ve not deleted it, just closed it. Now tap the Home screen and the multi-task bar will disappear. Re-open the iPad’s app and see if the problem has resolved itself. If not, it’s on to possible solution number two!!
    Restart the iPad. Press *and hold* the Power button. After a couple of seconds a slider control will appear asking you to confirm that you really want to switch the iPad off (this is all you’ll be doing). Slide the control to accept. A rotating white ‘bezel’ will appear in the iPad screen as the iPad powers down (it takes a few seconds, just like it would if you were shutting down your PC). When the screen of the iPad has gone completely blank, press *and hold* the Power button for a couple of seconds until the white Apple logo appears and the iPad starts to power up. This takes several seconds, so be patient. During the power up the automatic screen orientation function is disabled, so don’t panic. A few seconds before the power up is complete, the iPad plays a little ‘jingle’ and then you’re back to the Home screen. Restart the iPad’s app and see if the problem persists. Apple (and Forum members) recommend that you power down your iPad at least once a week, just as you might regularly completely switch off your PC. The normal procedure of just briefly pressing the Power button of the iPad merely puts it to ‘sleep’. Most Forum members have found that one of the two methods I’ve mentioned here cure a whole bunch of unexplained problems and are an easy first step to resolving most anything that happens on the iPad.

    Tim
    Scotland
  3. ThePhotog
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    ThePhotog iPad Fan

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    Tim,

    I did as exactly instructed in your reply and got the same error message..............

    Sent from my iPad using iPF
  4. Tim SPRACKLEN
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    Tim SPRACKLEN iPad Legend

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    Sorry to hear that. I sort of knew it wouldn't be that simple....

    Can you send other emails OK? i.e. could you send a test email to yourself? I'm asking that because I'm trying to understand whether it's something with that particular message that either the iPad or mail server doesn't like or whether it's a mail server or iPad problem - i.e. it won't send *any* email.

    A further question - I use MailShot a lot too. Have you emailed to this particular mail group before successfully? If not, I wondered whether one of the recipients in the list is incorrectly formatted - so, for example, instead of 'john_doe@hotmail.com' you accidentally typed 'john_doe&hotmail.com', which would cause the server to reject the message.

    Tim
    Scotland
  5. DontUnderstandMyIpad
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    DontUnderstandMyIpad iPad Guru

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    Emails are usually placed in the Outbox, if the email provider settings are wrong.
    For instructions to setup hotmail properly, please follow the link:
    http://thetechjournal.com/electronics/iphone/steps-to-set-up-push-hotmail-on-iphone.xhtml

    If you can send single emails from your live account, but not group emails, then perhaps the group-send app is not working properly, or the app behaves in a way that makes it appear as if it were sending spam-emails.
  6. ThePhotog
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    I cannot send an email to myself - I get the same error message

    Sent from my iPad using iPF
  7. ThePhotog
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    ThePhotog iPad Fan

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    Don't understand my iPad. The link you sent won't stay on the link after opening it ..

    Sent from my iPad using iPF
  8. Tim SPRACKLEN
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    Tim SPRACKLEN iPad Legend

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  9. DontUnderstandMyIpad
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    DontUnderstandMyIpad iPad Guru

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    Ok, then it seems as if the mail settings are wrong.

    Have you followed the above linked instructions? Even though they are for an hotmail.com account and you use live.com it should be the same, as both use the Microsoft email server. Just insert you @live.com address whenever the instructions advise to insert your @hotmail.com address.

    Edit:

    The link works fine for me in iPF, did you scroll down below all the advertisement?
    Last edited: Mar 25, 2011
  10. ThePhotog
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    I have a live.com account. So do I set this up in other, gmail or exchange?

    Sent from my iPad using iPF
  11. ThePhotog
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    ThePhotog iPad Fan

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    However I am receiving mail. Go figure

    Sent from my iPad using iPF
  12. Tim SPRACKLEN
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    Tim SPRACKLEN iPad Legend

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    I wondered if it was something as simple as their email server being down. They have physically different machines for ingoing and outgoing mail. So, if you have another email account, maybe it would work OK if you used that one instead. Obviously you have urgent emails you need to send ASAP so you can't really wait around to see if they 'fix' the SMTP outgoing mail server (even if that is the problem).

    You could simply 'sign up' now for a gmail account at no cost....
    It might not 'solve' the original problem, but it might be a work around to get this urgent emails out...

    Tim
    Scotland
  13. ThePhotog
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    ThePhotog iPad Fan

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    I tried in gmail setting it up. Won't work error message about gmail and password.

    Sent from my iPad using iPF
  14. Tim SPRACKLEN
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    Tim SPRACKLEN iPad Legend

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    Just another thought - don't get cross if it sounds stupid - it's 5.30 am in Scotland....

    Are you trying to send these emails from a location you've not sent from before? i.e. you normally send from your house but now you're trying to send and you're in a hotel or something like that? If so, this could be the 'infamous' Port 25 relay problem, where email service providers will not allow you to send email from an 'unknown' location. When you're at home, your service provider knows who you are because you have logged in to use your network.

    But, if you're trying to send an email from a 'foreign' location across the Internet, the 'standard' SMTP protocol does not require a password to send an email, so service providers will not allow this, because they have no way of knowing who you are and you could be 'pretending' to be someone else, if you just know their email address.

    Tim
    Scotland
  15. ThePhotog
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    ThePhotog iPad Fan

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    No I'm at home. Someplace I alway send them from

    Sent from my iPad using iPF

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