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Hello - am new here hoping to avoid nuclear option- deleting my BBC iplayer app

Discussion in 'iPad Help' started by Moniquea, Jan 23, 2013.

  1. Moniquea
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    Moniquea iPF Noob

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    Lots of hours of downloaded programmes on my IPad via BBC Iplayer have disappeared. I downloaded a bunch of programmes in readiness for a trip and now I am away they have all disappeared. Except I know they are on my IPad because of the space they take up. And they haven't expired, they all had *30 days to run when I left the UK last week. My only option seems to be to reinstall the app but then I lose all the data. And the BBC doesnt reply to my request for help either. Any ideas?
  2. leelai
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    leelai Administrator Staff Member

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    Hi and welcome to the Forum!

    I've moved your thread to our Help Section where you will receive a better response.

    The IPad Forum is a community of members from all walks of life and from all over the world coming together to share our experiences and to help each other learn about this wonderful piece of technology the Ipad. There is a wealth of information already here in the many threads we have so doing some searches will answer most of the questions you have. If then you cannot find the answer you are seeking then by all means post your question. There are many friendly and informed members here only too willing to help you.

    We also have our own App - It is a very simple app to navigate.
    http://itunes.apple.com/us/app/discussion-forum-for-ipad/id412896524?mt=8
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    Reading the IPad manual is a great place to start so please download a copy of these.
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    Once again we welcome you here and are so pleased you have joined us!
  3. DefBref
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    DefBref iPad Junkie

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    At a guess, its because your no longer in the UK, iplayer playback is restricted to the UK only. Unless you get the paid for international version.

    Does iplayer download playback still need a internet connection? Could try a vpn to trick it into thinking your in the UK.
  4. Moniquea
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    Moniquea iPF Noob

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    NBC iplayer

    The iPad doesn't need to access the iplayer to play downloaded programmes so it does not care where I am once downloaded.
    That is not the problem but thanks anyway.
  5. scifan57
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    scifan57 Super Moderator Staff Member

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    I was just on the BBC iPlayer website and according to them, you should be able to pay your downloaded content anywhere in the world. If you can't, then there may be a problem with your iPad or the downloads themselves may be faulty.
    • Like Like x 1
  6. Kaykaykay
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    Kaykaykay iPad Wizard

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    The BBC app lets you download and watch after without a connection, but if you press play on any download, it's supposed to expire within seven days. Have you previously played these videos, even just testing them?
  7. Kaykaykay
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    Kaykaykay iPad Wizard

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