Having trouble scanning document with Notes app/Ipad Pro iOS11

Discussion in 'iPad OS' started by perseid, Sep 28, 2017.

  1. perseid

    perseid
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    Hi all, I followed this video tutorial that clearly explains how to scan a document using Ipad Pro with iOS11.0.1. I open the Notes app but I just see a blank white page, I don't see any + button at the bottom (0:19 in the video tutorial). I tried navigating inside the Notes app but was unable to make that bottom menu with the + button show up. Any help? Thanks
     
  2. J. A.

    J. A.
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    Force close the Notes app: swipe upwards from the bottom of your screen to get to the App Switcher, and then swipe the thumbnail of the Notes app towards the top of the screen to close it.
    Open the app again afterwards, see if there are any changes.

    If that doesn’t help, restart your iPad - turn it off and on again.

    If there’s still no change, reset all settings. That's in Settings - General - Reset - Reset all Settings. This will set everything you set up in the Settings app back to default, and you'll have to change it to your preferences again. This helped another member in a similar situation.
     
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  3. perseid

    perseid
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    Thanks J.A., yes I did force close the app several times but no change, I also restarted the iPad and no change either. Guess I will have to reset all settings then, will report back
     
  4. twerppoet

    twerppoet
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    This is probably not the issue, but if you are using a keyboard with the ipad, the minimized keyboard will cover up the menu you are expecting to see. The (+) icon should show up on the keyboard bar instead. If it doesn’t, you can tap the down arrow at the right to slide the keyboard bar out of the way.

    5B5F1934-1B97-4D23-9953-555826308A87.jpeg
     
  5. perseid

    perseid
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    I reset all settings as suggested by J.A. and nothing, issue is still present, I open the Notes app and see no + button. I'm not using an external keyboard. If I try to write in notes the on screen keyboard will pop up but it does not show any + icon. This is turning pretty annoying.
     
  6. perseid

    perseid
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    What about uninstalling the Notes App and reinstalling it from the App Store?
     
  7. J. A.

    J. A.
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    Before you try that: do you use your iCloud account for Notes, or a different one?
     
  8. perseid

    perseid
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    I don't use iCloud or any other cloud service, I disabled it in Settings
     
  9. J. A.

    J. A.
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    Well, in that case, remove the app and install it again.

    If the feature still doesn’t appear, you might have to restore it, and set it up again.
     
  10. perseid

    perseid
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    Thanks. Why did you ask about iCloud? Is this issue related? I will try removal/reinstall and report later
     

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