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Have audio on earphones but not when I use IPad without?

Discussion in 'iPad General Discussions' started by SHC5148, Mar 14, 2013.

  1. SHC5148
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    SHC5148 iPF Noob

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    I have limited experience with my IPad so this forum will be wonderful. At the moment I need help with my audio. I used my IPad yesterday with the earphones and even since I am unable to get audio on my IPad.
    I have check volume settings and mute button on the side -- both are up and on (respectively).
    I went to General and under the Use side Switch to: The mute has a check by it and I can't remove it.
    I'm sure this is something sooooo simple, but I'm frustrated.
    Any help will be greatly appreciated.
    TIA
    Sharon
  2. scifan57
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    scifan57 Super Moderator Staff Member

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    It's possible that the speaker or its connections are defective. If you have an Apple Store nearby, you may want to have it checked at the Genius Bar.
  3. SHC5148
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    SHC5148 iPF Noob

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    Thx. I'll swing by this weekend.
    Sharon
  4. scifan57
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    scifan57 Super Moderator Staff Member

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    Make sure to back up your iPad if you can, before going to the apple store. If your iPad is still under warranty and the problem is a hardware issue, they'll likely exchange the iPad on the spot. You would then set up the replacement iPad from the backup you made.
  5. SHC5148
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    SHC5148 iPF Noob

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    I didn't know this. This again. So glad I found this forum.

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